Sales Account Manager

7 days ago


Dubai, Dubai, United Arab Emirates Howco Group plc Full time
Job Title: Sales Account Manager

Reports to: Sales Director

Role Overview

To ensure Howco Group plc maximizes both margin and market share.

Key Responsibilities

Client Relationship Management:

  • Build and maintain strong, long-term relationships with key clients in the Oil & Gas sector.
  • Understand clients' business objectives, challenges, and requirements.
  • Act as the main point of contact for client inquiries, issues, and escalations.

Account Development:

  • Identify opportunities for account growth and expansion.
  • Collaborate with cross-functional teams to develop tailored solutions for clients.
  • Develop account plans and strategies to achieve sales targets.

Market Research and Analysis:

  • Stay updated on industry trends, market conditions, and competitors.
  • Analyze market data to identify new business opportunities.
  • Provide insights to internal teams for product/service enhancements.

Sales and Revenue Generation:

  • Meet or exceed sales targets and revenue goals.
  • Negotiate contracts, pricing, and terms with clients.
  • Prepare and deliver sales presentations to prospective clients.

Customer Satisfaction:

  • Ensure client satisfaction by addressing concerns and resolving issues promptly.
  • Monitor and report on customer feedback and satisfaction levels.
  • Proactively identify areas for improvement in service delivery.

Team Collaboration:

  • Collaborate with internal teams, including production, logistics, and quality control, to ensure on-time delivery and quality products/services.
  • Coordinate with the sales team to align strategies and maximize opportunities.

Reporting and Documentation:

  • Maintain accurate records of client interactions, sales activities, and revenue forecasts.
  • Prepare regular reports and updates for senior management.

Compliance and Ethics:

  • Ensure compliance with industry regulations, company policies, and ethical standards.
  • Promote a culture of integrity and ethical behavior within the organization.

Key Competencies

  • Awareness of Howco Group plc's HSE Policy.
  • Conscious of related Policies.
  • Ability to understand specifications that clients are requiring.
  • Knowledge of current market.
  • Attentive to details.
  • Ability to understand products and systems.
  • Planning and organizational skills.
  • Ability to demonstrate an understanding of fault finding and corrective actions.
  • Good communication skills.
  • Efficient and effective in operating all record keeping data bases to ensure they are accurate and actioned within designated time scales.
  • Willingness to travel to meet with clients and attend industry events.
  • Adaptability and flexibility to respond to changing market conditions.
  • Strong problem-solving and decision-making abilities.
  • Results-oriented with a focus on customer satisfaction and business growth.

Accountabilities and Performance Measures

  • Zero safety, environmental or quality incidents.
  • Ensure quotations are in accordance with customer requirements.
  • Obtain profitable business to achieve sales targets.
  • Sales orders on system within 24 hours of receipt.
  • Ensure customer receives exactly what is required as their order.
  • Development of strong customer relationships.
  • Non-conformances are identified and corrective/preventative actions are implemented.
  • New customer recruits.
  • Visibility of customer information within the Dubai office.
  • To ensure the accurate transfer of material.

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