Front Desk Associate

1 week ago


Al Fujairah City, Fujairah, United Arab Emirates Mirage Bab Al Bahr Resort and Tower Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at Mirage Bab Al Bahr Resort and Tower. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.

Key Responsibilities
  • Guest Registration: Register guests, assign rooms, and accommodate special requests whenever possible.
  • Front Desk Operations: Verify guest payment methods, follow credit-checking procedures, and communicate room information to hotel personnel.
  • Room Status Management: Understand and adhere to proper room status tracking, room locations, and room rates.
  • Sales and Marketing: Present options and alternatives to guests, offer assistance in making choices, and use suggestive selling techniques to sell rooms and promote hotel services.
  • Communication and Coordination: Coordinate room status updates with the housekeeping department, notify housekeeping of checkouts, late checkouts, early check-ins, special requests, and day-use rooms.
  • Cash Handling and Security: Process guest check-outs, perform cashier-related functions, and maintain guest room key storage and safe deposit boxes.
  • Guest Services: Advise guests of messages, mail, faxes, and other received items, inform guests of room safe and mini-bar key procedures, and issue parking passes/validate valet parking tickets.
  • Team Collaboration: Work closely with the housekeeping department to keep room status reports up-to-date and coordinate requests for maintenance and repair work.
  • Adherence to Policies: Follow procedures for issuing and closing safe deposit boxes, use proper mail, package, and message handling procedures, and record details in the courier Mail Register.
Requirements
  • Experience: Previous hotel-related experience desired (at least 2 years of experience)
  • Skills: Excellent communication and customer service skills, ability to work in a fast-paced environment, and proficiency in front office equipment.


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