Gym Front Desk Supervisor
2 months ago
**LOCATION: DUBAI INTERNATIONAL CITY**
**Gym Front Desk Supervisor Job Responsibilities**:
1. Customer Reception and Service:
A. Greet all customers entering and leaving the gym, providing friendly and professional service.
B. Handle membership registrations, renewals, cancellations, and respond to customer inquiries.
C. Coordinate member appointments, fitness class schedules, and facility bookings.
2. Team Management:
A. Supervise and manage the daily operations of the front desk team to ensure high-quality service.
B. Provide training and guidance to front desk staff to improve their service skills and work efficiency.
C. Organize staff shifts and attendance to ensure adequate coverage and smooth operations.
3. Daily Operations:
A. Maintain the cleanliness and order of the gym’s front desk, ensuring that all equipment and facilities are functioning properly.
B. Handle customer complaints or emergencies promptly and report them to upper management.
C. Manage daily administrative tasks, including member information, payment processing, and inventory control.
4. Promotion and Marketing Support:
A. Assist in promoting marketing campaigns by recommending fitness classes and membership packages to customers.
B. Introduce the gym’s services to potential clients and help convert them into members.
5. Communication and Coordination:
A. Maintain good communication and cooperation with other departments, such as the training team, cleaning staff, and sales team, to ensure smooth operations.
**Gym Front Desk Supervisor Job Requirements**:
1. Experience and Skills:
A. At least 2-3 years of front desk management experience in a gym or similar service industry.
B. Strong customer service mindset and communication skills, with the ability to solve problems efficiently.
C. Proficiency in using membership management systems or related software.
2. Language Requirements:
A. Good command of English; knowledge of Arabic or other languages is a plus.
3. Leadership Skills:
A. Experience in leading and managing a team, with the ability to train and motivate staff.
4. Flexibility and Stress Management:
A. Ability to work under pressure and handle emergencies flexibly.
B. Strong time management and multitasking abilities.
5. Appearance and Professionalism:
A. Maintain a professional appearance and attitude, paying attention to details and keeping the work environment clean and organized.
**Job Types**: Full-time, Permanent
Pay: AED3,000.00 - AED3,500.00 per month
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