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Hotel Front Desk Coordinator

2 months ago

Al Fujairah City, Fujairah, United Arab Emirates Overseas Real Estate Full time

We are seeking a highly skilled and customer-focused Front Desk Receptionist to join our team at Overseas Real Estate in the UAE. As the first point of contact for our guests, you will play a crucial role in ensuring a seamless and memorable experience.

Key Responsibilities:

  1. Greet and welcome guests upon arrival, providing a warm and friendly welcome.
  2. Efficiently handle check-in and check-out processes, ensuring accuracy and attention to detail.
  3. Respond to guest inquiries and requests in a timely and professional manner, providing clear and concise information.
  4. Provide detailed information about hotel facilities, services, and local attractions, highlighting the unique offerings of Overseas Real Estate.
  5. Assist guests with luggage and transportation arrangements, ensuring a smooth and hassle-free experience.
  6. Maintain a clean and organized front desk area, adhering to high standards of professionalism and attention to detail.
  7. Ensure that all guest records and transactions are accurately documented, maintaining confidentiality and discretion.
  8. Collaborate with other departments to address guest needs and concerns, fostering a culture of teamwork and excellent customer service.

Requirements:

  1. High school diploma or equivalent, with a strong emphasis on customer service and communication skills.
  2. Minimum of 1 year of experience in a front desk or customer service role, preferably in the hospitality industry.
  3. Proficient in using hotel management software and systems, with a strong understanding of data entry and record-keeping procedures.
  4. Strong communication skills in English and Arabic, with the ability to communicate effectively with guests from diverse backgrounds.
  5. Excellent problem-solving and decision-making abilities, with a strong focus on providing exceptional customer service.
  6. Ability to work in a fast-paced environment, handling multiple tasks simultaneously and prioritizing tasks effectively.
  7. Positive attitude and a commitment to providing exceptional customer service, with a strong focus on exceeding guest expectations.
  8. Flexible schedule, with the ability to work on weekends and holidays as required.

Job Type: Full-time