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Front Desk Associate

2 months ago

Al Fujairah City, Fujairah, United Arab Emirates Mirage Bab Al Bahr Resort and Tower Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at Mirage Bab Al Bahr Resort and Tower. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.

Key Responsibilities
  • Guest Registration and Room Assignment: Register guests, assign rooms, and accommodate special requests whenever possible.
  • Front Desk Operations: Assist in pre-registration and blocking of rooms for reservations, thoroughly understand and adhere to proper credit, check-cashing, and cash handling policies and procedures.
  • Room Status and Tracking: Understand room status and room status tracking, know room locations, types of rooms available, and room rates.
  • Sales and Marketing: Be sales-minded, present options and alternatives to guests, and offer assistance in making choices, use suggestive selling techniques to sell rooms and promote other services of the hotel.
  • Communication and Coordination: Coordinate room status updates with the housekeeping department, notify housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms.
  • Guest Services: Maintain guest room key storage, supervise access to safe deposit boxes, file room keys (for manual room key hotels), and process guest check-outs.
  • Cash Handling and Security: Perform cashier-related functions, such as posting charges to guest accounts, raising paid outs, and currency exchange, follow procedures for issuing and closing safe deposit boxes used by guests.
  • Teamwork and Communication: Work closely with the housekeeping department in keeping room status reports up to date, coordinate requests for maintenance and repair work, and use proper mail, package, and message handling procedures.
Requirements
  • Experience: Previous hotel-related experience desired (at least 2 years experience).
  • Skills: Excellent communication and customer service skills, ability to work in a fast-paced environment, and proficiency in front office operations.