Customer Service Representative

6 days ago


Al Fujairah City, Fujairah, United Arab Emirates Novotel Hotels Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Novotel Hotels. As a key member of our front desk team, you will be responsible for handling reservations, providing exceptional customer service, and ensuring a seamless guest experience.

Key Responsibilities
  • Reservation Management: Handle reservations by applying the various step-by-step processes defined by the brand, ensuring accurate and efficient processing.
  • Guest Welcome: Provide a friendly and personal welcome to guests, setting the tone for a memorable stay.
  • Communication: Enter reservation details precisely and correctly, confirm reservations, and take care over written communications to ensure clarity and accuracy.
  • Administration: Follow up on the administration of reservations thoroughly, making check-in operations easier for the front desk team.
  • Information Sharing: Ensure that information is passed on to the concerned departments and colleagues, facilitating a smooth guest experience.
  • Sales and Marketing: Present the brand and/or Group's loyalty program to customers, adapting the sales pitch to each customer's needs and preferences.
Requirements
  • Experience: Preferably 1 or 2 years' experience in a customer service or telephone contact position.
  • Knowledge: Knowledge of reservation in the hospitality industry and distribution tools.
  • Computer Skills: Computer literate, with proficiency in desktop applications and internet.
  • Language: Fluent in written and spoken English, with other international languages being an advantage.
  • Education: Hospitality or related education background.


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