Front Desk Receptionist
1 week ago
We are seeking a highly skilled and customer-focused Front Desk Receptionist to join our team at Overseas Real Estate in the UAE. As the first point of contact for our guests, you will play a crucial role in ensuring a seamless and memorable experience.
Key Responsibilities:
- Greet and welcome guests upon arrival, providing a warm and friendly welcome.
- Efficiently handle check-in and check-out processes, ensuring accuracy and attention to detail.
- Respond to guest inquiries and requests in a timely and professional manner, providing clear and concise information.
- Provide detailed information about hotel facilities, services, and local attractions, highlighting the unique offerings of Overseas Real Estate.
- Assist guests with luggage and transportation arrangements, ensuring a smooth and hassle-free experience.
- Maintain a clean and organized front desk area, adhering to high standards of professionalism and attention to detail.
- Ensure that all guest records and transactions are accurately documented, maintaining confidentiality and discretion.
- Collaborate with other departments to address guest needs and concerns, fostering a culture of teamwork and excellent customer service.
Requirements:
- High school diploma or equivalent, with a strong foundation in customer service and communication.
- Minimum of 1 year of experience in a front desk or customer service role, with a proven track record of delivering exceptional results.
- Proficient in using hotel management software and systems, with a strong understanding of data entry and record-keeping procedures.
- Strong communication skills in English and Arabic, with the ability to communicate effectively with guests from diverse backgrounds.
- Excellent problem-solving and decision-making abilities, with a strong focus on delivering solutions that meet the needs of our guests.
- Ability to work in a fast-paced environment, handling multiple tasks simultaneously while maintaining a high level of professionalism and attention to detail.
- Positive attitude and a commitment to providing exceptional customer service, with a strong focus on delivering a memorable experience for our guests.
- Flexible schedule, with the ability to work on weekends and holidays as required.
What We Offer:
- A competitive salary and benefits package, reflecting our commitment to attracting and retaining top talent.
- A dynamic and supportive work environment, with opportunities for growth and development.
- A chance to work with a leading real estate company, with a strong reputation for excellence and customer satisfaction.
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