Global Head of Sales Operations and Sme Development

6 months ago


Dubai, United Arab Emirates Aramex Full time

**Job Title**: Global Head of Sales Operations and SME Development

**Reporting line**:CCO

**Purpose**:
Key Responsibilities:

- Strategic Leadership: Develop and execute a comprehensive global strategy for our Global Sales Operations and SME approach that aligns with the company's objectives and drives sustainable growth.
- Business Development: Driving growth from the sales steams in the countries by developing a clear strategy and approach for sales excellence using a mixture of analytics, coaching and rewards/recognition
- Performance Management: understanding what ‘good looks like’ externally and adapting to the Aramex environment; creating positive internal competition through transparency of data and clarity on targets
- Regional Alignment; to work with the regions to ensure that best practise is incorporated into the various approaches; ensuring that regions are both empowered to adapt the global strategies whilst staying within the agreed framework
- Reporting and Operational Excellence: develop one version of the truth so that all regions and teams are clear on the metrics that drive to drive efficiency, productivity, and quality across the organization
- Financial Management: Oversee budgeting, financial planning, and resource allocation to optimize profitability and ensure efficient use of resources across all regions.
- Innovation: Reviewing sales processes, tools and methodology that will keep Aramex as a leader in terms of sales and sales management
- Risk Management: Identify potential risks and opportunities in global markets, develop mitigation strategies, and ensure compliance with regulatory requirements and industry standards.
- Stakeholder Engagement: Build and maintain strong relationships with key stakeholders, including shareholders, customers, suppliers, government agencies, and industry associations.

Qualifications:

- Bachelor's degree in Business Administration, Management, Finance, or related field; MBA or equivalent advanced degree preferred.
- Proven track record of executive leadership in multinational corporations, with at least 10 years of experience in progressively responsible roles.
- Deep understanding of global markets, economic trends, regulatory environments, and cultural nuances, with experience leading business operations in multiple countries or regions.
- Strong strategic thinking, analytical skills, and decision-making abilities, with the ability to anticipate and respond effectively to changing market dynamics and competitive pressures.
- Excellent communication, negotiation, and interpersonal skills, with the ability to build consensus, inspire trust, and influence key stakeholders at all levels.
- Demonstrated ability to drive results, manage complex projects, and lead cross-functional teams in a dynamic and fast-paced environment.
- High level of integrity, professionalism, and ethical conduct, with a commitment to fostering diversity, equity, and inclusion in the workplace.
- Willingness to travel frequently and work across different time zones as needed to support global operations.


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