Service Sales Engineer

1 week ago


Dubai, Dubai, United Arab Emirates Radio Holland Full time
About the Role

We are seeking a highly skilled Service Sales Engineer to join our team at Radio Holland. As a Service Sales Engineer, you will play a crucial role in supporting the inside sales process, ensuring accurate commercial handling of customer requests.

Key Responsibilities
  • Prepare and send quotations to customers, responding to their service, survey, commissioning, and installation inquiries in a professional and timely manner.
  • Participate in the Request for Quote (RFQ) process, ensuring the preparation and technical elaboration of tickets/RFG components.
  • Work within established sales authorization and pricing guidelines, ensuring accurate cost price calculations for orders based on customer requirements.
  • Collaborate with the sales, technical, logistics, and Customer Service Team Lead to resolve any uncertainties or issues.
  • Ensure that all relevant information is up-to-date, correct, and complete in the systems (Zendesk/Navision).
  • Follow up with customers after quotations are sent, ensuring a seamless customer experience.
  • Verify that all documentation and information in Zendesk is complete for handover to Operations.
  • Work closely with the Technical Support Team to ensure the correct parts are selected for RFQs.
  • Register relevant external customer feedback on SharePoint (complaint/compliment).
Requirements
  • Customer-oriented approach.
  • Accuracy and attention to detail.
  • Team player with excellent communication skills.
  • Fluency in English, both verbal and written.
Preferred Qualifications
  • 2+ years of experience in a similar position.
  • Secondary vocational education.
What We Offer

We provide an attractive compensation package that matches your skills and experience, as well as the opportunity to work with a team of like-minded professionals in a dynamic and challenging environment.


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