Elevator Service Engineer

1 week ago


Dubai, Dubai, United Arab Emirates Juma Al Majid Holding Group L.L.C Full time
Job Summary

We are seeking a highly skilled Elevator Service Engineer to join our team at Juma Al Majid Holding Group L.L.C. As an Elevator Service Engineer, you will be responsible for ensuring the safe and efficient operation of our elevator systems.

Key Responsibilities
  • Accountability and Compliance
    • Ensure the safety of end-users, sites, and technicians at all times.
    • Deliver service according to service contract requirements, time limits, quality standards, and local regulations.
  • Field Operations Management
    • Control field operations costs and maintain a healthy profit margin.
    • Manage service repair sales and third-party inspections visits.
  • Technical Expertise
    • Validate service contract technical terms with sales personnel.
    • Support the maintenance of third-party equipment at the maintenance base.
  • Call Centre Support
    • Help call centre agents resolve technician call-out assignment conflicts.
  • Problem-Solving and Resolution
    • Solve and close open call-outs and react to stopped equipment and safety issues.
    • Reduce call-outs in your area.
  • Planned Maintenance
    • Complete planned maintenance visits on time.
    • Schedule and optimize planned maintenance routes.
  • Site Audits and Investigations
    • Perform site audits.
    • Investigate accidents and follow company policy on evidence custody and internal reporting.
  • People Management
    • Manage the performance of assigned technicians.
    • Develop and maintain technicians' motivation and competence.
Requirements

To be successful in this role, you will need:

  • Strong technical knowledge of elevator systems.
  • Excellent problem-solving and communication skills.
  • Ability to work independently and as part of a team.
  • Strong leadership and people management skills.


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