Front Office Supervisor
1 week ago
**Process Guest Reservations**
We are seeking a highly skilled Front Office Supervisor to join our team at Marriott International. As a key member of our front office team, you will be responsible for processing all reservation requests, changes, and cancellations in a timely and efficient manner.
**Identify Guest Needs**
You will be responsible for identifying guest reservation needs and determining the most suitable room type to meet their requirements.
**Verify Room Availability**
Verify the availability of room types and rates to ensure that guests receive the best possible options.
**Explain Hotel Policies**
Explain hotel guarantee, special rate, and cancellation policies to guests in a clear and concise manner.
**Accommodate Special Requests**
Accommodate and document special requests from guests to ensure their stay is comfortable and enjoyable.
**Provide Hotel Information**
Answer questions about hotel facilities, services, and room accommodations to provide guests with a seamless experience.
**Maximize Revenue**
Follow sales techniques to maximize revenue and ensure that the hotel is operating at optimal levels.
**Input and Access Data**
Input and access data in the reservation system to ensure accurate and up-to-date information.
**Indicate Special Room Types**
Indicate special room reservation types, such as complimentary rooms, employee discounts, and wholesale reservations, by inputting the correct code and rate into the reservation system.
**Escalate Guest Concerns**
Follow proper escalation procedures when addressing guest concerns to ensure that issues are resolved promptly and efficiently.
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Front Office Night Supervisor
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