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Front Office Ambassador

2 months ago

Sharjah, Sharjah, United Arab Emirates Hilton Worldwide, Inc. Full time
Job Summary

We are seeking a highly skilled and customer-focused Guest Service Representative to join our Front Office team at Hilton Worldwide, Inc. As a key member of our operations team, you will be responsible for providing exceptional guest experiences from check-in to check-out, ensuring a seamless and memorable stay for our valued guests.

Key Responsibilities
  • Provide warm and welcoming service to guests, responding to their queries and resolving any issues in a timely and efficient manner.
  • Ensure a smooth and efficient check-in and check-out process, including handling room assignments, key cards, and other guest requests.
  • Maintain accurate records and reports, including guest feedback and complaints, to ensure continuous improvement of our services.
  • Collaborate with other departments, such as housekeeping and food and beverage, to ensure seamless communication and delivery of services.
  • Stay up-to-date with hotel policies, procedures, and services to provide accurate information to guests and respond to their queries.
  • Participate in ongoing training and development programs to enhance your skills and knowledge, ensuring you remain a valuable asset to our team.
Requirements
  • Previous experience in a customer-facing role, preferably in the hospitality industry.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues from diverse backgrounds.
  • Strong problem-solving and conflict resolution skills, with the ability to remain calm and composed under pressure.
  • Ability to work in a fast-paced environment, with a high level of energy and enthusiasm.
  • Proficiency in using hotel software and systems, including property management systems and point-of-sale systems.
What We Offer

As a Guest Service Representative at Hilton Worldwide, Inc., you will have the opportunity to work with a global brand that values excellence, integrity, and teamwork. You will be part of a dynamic and supportive team that is dedicated to delivering exceptional guest experiences and exceeding our guests' expectations.

We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.