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Front Office Executive

2 months ago

Sharjah, Sharjah, United Arab Emirates NMC Hospital Full time
Job Description

We are seeking a highly skilled and experienced Front Office Executive to join our team at NMC Hospital. As a key member of our front office staff, you will be responsible for providing exceptional customer service and ensuring that all customer-related tasks are handled accurately and efficiently.

Key Responsibilities:
  • Customer Service: Provide prompt and courteous service to all customers, ensuring that their needs are met and exceeded.
  • Front Office Operations: Manage the front office area, including the reception desk, waiting area, and staff workstations.
  • Staff Supervision: Supervise and train front office staff to ensure that they are providing excellent customer service and meeting performance expectations.
  • Administrative Tasks: Perform administrative tasks, such as data entry, filing, and record-keeping.
  • Reporting and Analysis: Prepare and analyze reports on customer feedback, bookings, and cancellations to identify trends and areas for improvement.
  • Budget Management: Manage the front office budget, ensuring that expenses are within approved limits and that resources are allocated effectively.

Requirements:

  • High school diploma or equivalent required; degree in hospitality or a related field preferred.
  • Minimum 2 years of experience in a front office role, preferably in a hospital or healthcare setting.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Proficiency in Microsoft Office and other software applications.