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Front Office Night Supervisor

2 months ago

Sharjah, Sharjah, United Arab Emirates Marriott International, Inc Full time
Job Summary

We are seeking a highly skilled and experienced Front Office Night Supervisor to join our team at Marriott International, Inc. As a key member of our front office team, you will be responsible for ensuring the smooth operation of our reception area and providing exceptional customer service to our guests.

Key Responsibilities
  • Leadership and Supervision
    • Provide guidance and support to front office staff to ensure they are equipped to handle customer-related tasks efficiently and effectively.
    • Develop and implement training programs to enhance staff skills and knowledge.
  • Customer Service
    • Ensure that all customer-related tasks are handled accurately and on time to improve guests' experience.
    • Handle customer complaints and special requests in a professional and courteous manner.
  • Operations Management
    • Schedule staff shifts and manage other HR-related tasks to ensure seamless day-to-day operations.
    • Maintain an orderly appearance throughout the reception area, ensuring that it is clean, tidy, and well-maintained.
    • Monitor stock levels and order office supplies, including stationery and information leaflets, to ensure that we have everything we need to operate efficiently.
  • Reporting and Analysis
    • Prepare monthly management reports on customer feedback, bookings, and cancellations to inform business decisions.
Requirements
  • Proven experience in a front office or customer service role.
  • Excellent leadership and communication skills.
  • Ability to work effectively in a fast-paced environment.
  • Strong analytical and problem-solving skills.