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Supervisor-Front Office Team Lead

2 months ago

Sharjah, Sharjah, United Arab Emirates Marriott International, Inc sharjah Full time
Key Responsibilities:
  • Leadership and Guidance: Provide coaching, training, and supervision to front office staff to ensure they have the necessary skills and knowledge to deliver exceptional customer service.
  • Customer Experience: Ensure that all customer-related tasks are handled accurately and efficiently to improve guest satisfaction and loyalty.
  • Conflict Resolution: Handle customer complaints and special requests in a professional and courteous manner, resolving issues promptly and fairly.
  • Staff Management: Schedule staff shifts, manage HR-related tasks, and maintain an orderly appearance throughout the reception area.
  • Inventory Management: Monitor stock levels and order office supplies, including stationery and information leaflets, to maintain a well-stocked and organized reception area.
  • Reporting and Analysis: Prepare monthly management reports on customer feedback, bookings, and cancellations to inform business decisions and improve operations.
  • Financial Management: Manage the departmental budget, ensuring that expenses are controlled and resources are allocated effectively.
  • Record Keeping: Maintain accurate and up-to-date files and records, ensuring compliance with company policies and procedures.
  • Cash Handling: Enforce all cash-handling, checking, and credit procedures to ensure accurate and secure financial transactions.