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Front Office Transportation Specialist

2 months ago

Sharjah, Sharjah, United Arab Emirates Centro Hotels by Rotana Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Office professional to join our team at Centro Hotels by Rotana. As a Driver - Front Office Liaison, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience from arrival to departure.

Key Responsibilities
  • Guest Greeting and Assistance: Ensure guests are greeted warmly and assisted with their luggage and transportation needs.
  • Transportation Services: Provide safe and efficient transportation to and from the hotel, ensuring a smooth and hassle-free experience.
  • Hotel Knowledge and Services: Maintain an up-to-date knowledge of the hotel's services and amenities, and provide information and assistance to guests as needed.
  • Effective Handover: Ensure a smooth handover of responsibilities to the night shift team, including sharing important information and updates.
  • Guest Complaints and Feedback: Forward any guest complaints or feedback to the manager on duty, ensuring prompt attention and resolution.
  • Vehicle Management: Control and manage the hotel's vehicles, ensuring they are clean, well-maintained, and available for guest use.
  • Public Relations: Establish and maintain good public relations with guests, ensuring a positive and memorable experience.
  • Housekeeping and Maintenance: Ensure the parking spaces and key cabinet are clean and well-maintained, and report any maintenance issues to the relevant teams.
  • Transportation Flow: Ensure the airport/crew transportation flow is maintained effectively, ensuring a smooth and efficient experience for guests.
Requirements
  • Vocational Training: Ideally, you will have vocational training in the hospitality field, with previous experience in the Front Office/Transportation field.
  • Language Skills: You must have fluency in both written and spoken English, and be a holder of a valid local driving license.
  • Knowledge and Competencies: You will be well-presented, with an outgoing and friendly attitude, and possess the following competencies: understanding the job, taking responsibility, recognizing differences, customer focus, adaptability, and teamwork.