Duty Manager

7 days ago


Sharjah, Sharjah, United Arab Emirates Novotel Full time
Job Description

Job Title: Duty Manager - Front Office

Job Summary:

We are seeking a highly skilled and experienced Duty Manager to join our Front Office team at Novotel. As a key member of our team, you will be responsible for ensuring the smooth operation of the Front Office department, providing exceptional customer service, and maintaining the highest standards of quality and efficiency.

Key Responsibilities:

  • Customer Service: Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Front Office Operations: Oversee the day-to-day operations of the Front Office department, ensuring that all tasks are completed efficiently and effectively.
  • Team Management: Supervise and coordinate the activities of Front Office staff, providing guidance and support as needed.
  • Quality and Efficiency: Maintain the highest standards of quality and efficiency in all aspects of Front Office operations.
  • Communication: Communicate effectively with other departments, including Sales, Accounting, Housekeeping, and Reservation, to ensure seamless coordination and service delivery.
  • Problem-Solving: Anticipate and resolve guest complaints and issues in a professional and courteous manner.
  • Inventory Management: Ensure that all necessary supplies and inventory are maintained at optimal levels.
  • Brand Standards: Maintain and promote the Novotel brand standards and policies.

Requirements:

  • Guest-Focused Personality: Possess a guest-focused personality and a strong commitment to delivering exceptional customer service.
  • Experience: Prior experience in a similar role or in a related field is essential.
  • Interpersonal and Problem-Solving Skills: Possess strong interpersonal and problem-solving skills, with the ability to work effectively in a fast-paced environment.
  • Language Skills: Fluency in English is required, with additional languages a plus.

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