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Front Desk Associate

2 months ago

Sharjah, Sharjah, United Arab Emirates Atlantis Resort Full time
Job Summary

We are seeking a highly skilled and professional Customer Service Representative to join our team at the Atlantis Resort. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests and ensuring a seamless experience during their stay.

Key Responsibilities
  1. Communication and Teamwork: Work effectively with colleagues and management to resolve customer inquiries and concerns in a timely and professional manner.
  2. Time Management: Arrive on time for your shift and prioritize tasks to ensure efficient use of time.
  3. Customer Relations: Respond to customer questions, concerns, and complaints in a courteous and professional manner, escalating issues to supervisors as needed.
  4. Administrative Support: Perform administrative duties and errands as required, including tasks such as data entry and filing.
  5. Problem-Solving: Identify and resolve customer complaints and issues in a fair and timely manner.
  6. Equipment Operation: Operate equipment and technology relevant to your role, including computers and other office equipment.
  7. Professionalism: Maintain a positive attitude and professional demeanor at all times, even in challenging situations.
Requirements

To be successful in this role, you will need to possess excellent communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment. You will also need to be able to prioritize tasks, manage your time efficiently, and maintain a high level of professionalism at all times.