Manager - Partner Experience

2 months ago


Dubai, United Arab Emirates talabat Full time

**Company Description**
Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat’s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region.

We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops, and provide our riders with reliable earning opportunities daily.

At talabat, we foster an innovative environment where our talabaty employees can strive to create a positive impact across the region through the use of our platform.

This role will join the central team at Talabat responsible for elevating the bar on the experience for our Partners. The team drives all Partner facing policies, processes, automation initiatives, and engagements to deliver an accelerated and profitable growth for Talabat Partners.
This role will act as single-threaded owner for building, upgrading, and reviewing the implementation and impact of all Partner facing SOPs and processes (such as order cancellation, refund, dispute, etc.). The person will engage directly with multiple stakeholders across Sales, Product, Support Operations and regional Partner Growth team to raise the bar on Partner experience through these efforts.
The role will require dealing with constantly evolving priorities, and work in a fast paced environment.

**What’s On Your Plate?**
- Design and launch new policies to support Partner pain points, where such policies do not exist. Align internal stakeholders to gain buy-in to launch and scale the implementation.
- Identify and execute improvements to existing SOPs and processes, based on feedback from the market (Sales and Partners, through NPS and Satisfaction surveys, and Voice of Partner program). This should also take into account constantly changing macro scenarios (e.g. legal requirements on onboarding documents).
- Own the vSAT metric to reflect Partner satisfaction levels, and complement the vNPS metric which is our north star metric to measure experience and pain points, offering improvement opportunities.
- This role would also play a key role in managing churn and contribute to retention improvement on the platform for our long-tail accounts - where maintaining good quality of support (policies and process driven) is critical for their growth.
- Work closely with the central Product team to recommend improvements to Partner facing features (e.g. reporting). This should help reduce the volume of contacts and ensure we improve the self-serve capabilities for our Partners.
- Identify data-backed insights to further our efforts on scalable initiatives, acting as thought leader for the Partner Growth org on this front.

**Qualifications**

**What Did We Order?**
- 7+ years of program or project management experience.
- Experience using data and metrics to determine and drive process improvements.
- Experience owning program strategy, end to end delivery, and communicating results to
- senior leadership is a must have.
- Demonstrated expertise in on-time delivery of project solutions with structured and
- organized project documentation, and excellent time management capabilities.
- Experience with CRM data, including Salesforce, is required.



  • Dubai, United Arab Emirates Designlab Experience Full time

    **Technical Production Manager** **What is the role?** The Technical Production Manager will work closely with the various departments and project team to deliver innovative technical solutions to a project. The Technical Production Manager has sole technical responsibility for a project, or part responsibility for a larger project, from brief to...


  • Dubai, United Arab Emirates Monster Experience Full time

    **Job description** - **Job Vacancy: Sales Manager**_ Are you passionate about sales, numbers, customers and tourism? Monster Experience, a progressive tourism company specializing in adrenaline adventure tourism, is seeking a dynamic and experienced Sales Executive to join our team in Dubai. **Responsibilities**: As a Sales and BD Manager at Monster...


  • Dubai, United Arab Emirates Monster Experience Full time

    **Job description** - **Job Vacancy: Sales Manager**_ Are you passionate about sales, numbers, customers and tourism? Monster Experience, a progressive tourism company specializing in adrenaline adventure tourism, is seeking a dynamic and experienced Sales Executive to join our team in Dubai. **Responsibilities**: As a Sales and BD Manager at Monster...

  • Partner Manager

    5 days ago


    Dubai, United Arab Emirates SS&C Full time

    SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare...

  • Partner Manager

    1 week ago


    Dubai, United Arab Emirates Payoneer Full time

    **A universe of opportunities. Open to you.** Payoneer's mission is to empower anyone, anywhere to participate and succeed in the global economy. If our mission connects with your values, if you revel in solving complex challenges, and if you want to continuously advance your career, come realize your potential at Payoneer! Life at Payoneer is a global...


  • Dubai, United Arab Emirates Designlab Experience Full time

    Supporting the development, implementation and evaluation of overall marketing and communications strategy and execution across the 2 brands. This is an end-to-end 360 marketing role, with understanding required across the major marketing disciplines - including but not limited to digital, social, paid advertising, PR, events and influencer. Exposure to and...

  • Partner Success

    7 months ago


    Dubai, United Arab Emirates TikTok Full time

    Responsibilities TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us Creation is the core of TikTok's purpose. Our platform is built to help imaginations...


  • Dubai, United Arab Emirates Asperiq Full time

    **About us** Asperiq offers quantum secure encryption technology to governments, NGO’s and critical infrastructure organizations. We provide the foundational bedrock of a solid cyber deference. **About the position** The Partner Program Manager will be responsible for developing and executing our partner strategy to help drive revenue growth and market...


  • Dubai, United Arab Emirates LEOS Developments Full time

    LEOS International Developments, a leading real estate development company based in Dubai, is seeking a skilled and dynamic Channel Partner Manager to oversee and manage our network of channel partners and agents. The Channel Partner Manager will be responsible for building and maintaining strong relationships with partners, driving sales through partner...


  • Dubai, United Arab Emirates Open Text Corporation Full time

    **Partner Account Manager**: - Req id: 38044- Dubai, Dubai, AE**OPENTEXT - THE INFORMATION COMPANY** As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. **Opportunity**: Our Partner...


  • Dubai, United Arab Emirates Brightfortune Full time

    **Channel Partner Manager responsibilities include**: - Identify and onboard new channel partners - Provide support and training to partners to ensure success - Manage the performance of existing partners, and develop strategies to improve their sales and revenue. - Responsible for Sales Target achivements through Reseller and partners. **Job brief** We...


  • Dubai, United Arab Emirates Genesys Full time

    Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce...


  • Dubai, United Arab Emirates opentext Full time

    **OPENTEXT - THE INFORMATION COMPANY** As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. **Opportunity**: Our Partner Account Manager’s (PAM) are responsible for the design &...


  • Dubai, United Arab Emirates PromptTech Middle East Software House LLC Full time

    **Channel Partner Manager responsibilities include**: - Identify and onboard new channel partners - Provide support and training to partners to ensure success - Manage the performance of existing partners, and develop strategies to improve their sales and revenue. - Responsible for Sales Target achivements through Reseller and partners. **Job brief** We...


  • Dubai, United Arab Emirates Urbi Full time

    **URBI** is a leading geospatial technology company that specializes in providing innovative digital mapping, navigation, and location-based solutions. We empower businesses with accurate and up-to-date geographical data to enhance their operations, optimize decision-making, and improve customer experiences. We are seeking a strategic and collaborative...


  • Dubai, United Arab Emirates CR2 Full time

    Are you an experienced Accounts Manager looking for a new challenge? Are you a Sales person who wants a break from direct selling and instead work with 3rd Party vendors in expanding their network across territories and products? If you are a dynamic, highly motivated, can-do attitude individual who excels in networking and establishing relationships, is...


  • Dubai, United Arab Emirates Denodo Technologies Full time

    Company Description Denodo is a high growth, market leading enterprise software company backed by HGGC. We are recognized as a leader by Gartner and Forrester, and uniquely positioned to address the data fragmentation problems that exist in many enterprises. We thrive in dynamic environments, and at the risk of sounding cliché, we work hard, and we play...


  • Dubai, United Arab Emirates Builder.ai - What would you Build? Full time

    **About us** We are a community of close to 300 Builders present across the globe and headquartered in London,UK. Builder.ai is a human-assisted AI based platform that helps you build, run & scale tailor-made software. We are a startup that has scaled up to an aggregate revenue of $100m plus in revenue in 5 years. As part of the platform, we have a product...

  • Partner Manager

    7 months ago


    Dubai, United Arab Emirates Orbus Software Full time

    The MENA region is and continues to be a key region for Orbus, with a solid foundation and significant additional potential for growth. Unlocking that potential requires a local presence and personal touch. The MENA Partner Manager role will be responsible for supporting additional partner influenced revenue and new business, through strategic new...


  • Dubai, United Arab Emirates Nintex Full time

    You want to change how work gets done. We're here to help you make that happen. We improve the way people work through process management and automation. Since the company's founding in 2006, our employees have helped customers and partners worldwide accelerate business results by digitally transforming workflows - thereby improving how people work. **About...