Onboarding Manager
19 hours ago
The Onboarding Manager is responsible for managing the end-to-end onboarding process for property owners and their properties into the holiday home rental portfolio. This includes coordinating with property owners, ensuring compliance with local regulations, optimizing listings, and maintaining high standards of service.
Key Responsibilities:
1. Property Onboarding:
- Oversee the onboarding process for new properties, including property inspections, photography, and listing creation.
- Ensure properties meet the company’s standards for quality, safety, and design.
2. Owner Communication:
- Act as the main point of contact for property owners during the onboarding process.
- Provide guidance on local regulations, rental agreements, and pricing strategies.
3. Compliance Management:
- Ensure properties comply with local holiday home licensing regulations and requirements.
- Liaise with regulatory authorities for obtaining permits and licenses.
4. Listing Optimization:
- Work with marketing teams to create compelling and optimized property listings for booking platforms.
- Ensure accurate property descriptions, high-quality photos, and competitive pricing.
5. Team Collaboration:
- Coordinate with operations, housekeeping, and maintenance teams to ensure properties are guest-ready.
- Collaborate with guest relations teams to ensure a seamless guest experience.
6. Process Improvement:
- Identify bottlenecks in the onboarding process and recommend improvements.
- Implement technology solutions to streamline workflows and improve efficiency.
7. Performance Reporting:
- Track and report the progress of onboarded properties.
- Provide feedback to owners on property performance and suggestions for improvement.
**Requirements**:
- Proven experience of at least 2 years in a similar role within the holiday homes or hospitality industry.
- Permits and Compliance: Securing and maintaining permits with the Dubai Tourism and Commerce Marketing (DTCM) and other regulatory authorities. Ensuring compliance with all legal requirements for holiday home rentals in Dubai.
- Knowledge of local holiday home regulations and licensing requirements.
- Excellent communication and interpersonal skills.
- Ability to multitask and manage multiple properties simultaneously.
- Proficiency in property management systems (PMS) and Microsoft Office Suite.
- Attention to detail and strong organizational skills.
Preferred Qualifications:
- Bachelor’s degree in Hospitality Management, Real Estate, Business, or a related field.
- Familiarity with customer relationship management (CRM) tools.
- Fluency in multiple languages is a plus.
Work Hours: Full-time, with occasional weekend availability based on operational needs.
Salary Range: Based on industry standards and experience.
This role requires someone proactive, detail-oriented, and skilled in building relationships with property owners to grow and enhance the holiday home portfolio.
**Job Types**: Full-time, Permanent, Contract
Contract length: 24 months
Pay: AED5,000.00 - AED10,000.00 per month
Application Question(s):
- Do you have previous experiences in holiday homes?
**Experience**:
- Holiday Homes: 2 years (required)
Application Deadline: 31/01/2025
Expected Start Date: 15/01/2025
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