Technical Project Manager, Client Onboarding
2 weeks ago
With 1,000 intelligence professionals, over $300M in sales, and serving over 1,800 clients worldwide, Recorded Future is the world's most advanced, and largest, intelligence company
As a** Technical Project Manager, Client Onboarding, **you'll join our Customer Onboarding Team, to deliver quick time-to-value solutions via prescriptive onboarding to multiple security teams. You'll own client engagement outcomes during the onboarding phase, partnering with the client and post-sales teams to set up clients for successful, long-term relationships with Recorded Future.
**What You'll Do as a Technical Project Manager, Client Onboarding**:
- Expertly consult with clients on Recorded Future's onboarding best practices, become a trusted partner
- Set up the customer environment across the Recorded Future Portal, Recorded Future API for integrations, and other product sets as needed
- Define an outcomes-based onboarding plan for new clients that achieves their objectives within the desired time frame, and shape their strategic account plan for the year
- Use your understanding of the client's cyber security use cases and success criteria, as well as your overall knowledge/expertise in information security and threat intelligence to drive clients' utilization of Recorded Future and integrations
- Work cross-functionally within Recorded Future to identify opportunities and risks, and present recommendations and solutions
- Speak prescriptively about best-practice onboarding and client-specific intelligence use cases
- Ensure comprehensive knowledge transfer and effective handoff between support teams through the client lifecycle
- Manage multiple projects in a dynamic, fast-paced environment, keeping internal stakeholders up to date and on track
- Conduct new user advance training with a focus on client's priority use cases to ensure our clients are proficient using the Recorded Future Portal and show a high adoption rate during the onboarding (over 80%)
**What you'll bring to the Technical Project Manager, Client Onboarding role**:
Knowledge
- BS degree or 4 years of relevant work experience required
- Certifications:
- Security+ (Strongly recommended)
- PMP (Strongly recommended)
- Certified Analyst Lab (CAL) (required within the first 4 months)
Competencies:
- Manage standard and/or premium accounts
- Demonstrated understanding of Project Management processes, strategies, and methods
- Develop project execution strategy and timeline
- Proficiency in client workflow discovery across all types of client team functions
- Superb communication skills with an ability to convey complex concepts to all levels of personnel
**Experience**:
- 2-5 years of work experience in Information Security and/or Threat Intelligence
- Product Implementation, Saas, and Customer Success experience
- Ability to predict challenges and seek to proactively head-off obstacles
**Requirements**_:_**
- Fluent in English and one of the following languages: Arabic, French, Spanish, German
- Dubai-based, and able to work minimum of 3 days a week from our Dubai office
**Why should you join Recorded Future?**
Recorded Future employees (or "Futurists"), represent over 40 nationalities and embody our core values of having high standards, practicing inclusion, and acting ethically. Our dedication to empowering clients with intelligence to disrupt adversaries has earned us a 4.8-star user rating from Gartner and 8 of the top 10 Fortune 100 companies as clients.
**Want more info?**
Blog & Podcast: Learn everything you want to know (and maybe some things you'd rather not know) about the world of cyber threat intelligence
Instagram & Twitter: What's happening at Recorded Future
The Record: The Record is a cybersecurity news publication that explores the untold stories in this rapidly changing field
Timeline: History of Recorded Future
Recognition: Check out our awards and announcements
- We are committed to maintaining an environment that attracts and retains talent from a diverse range of experiences, backgrounds and lifestyles. By ensuring all feel included and respected for being unique and bringing their whole selves to work, Recorded Future is made a better place every day._
- Recorded Future will not discharge, discipline or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant._
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