Manager Onboard Services Development

3 weeks ago


Dubai, United Arab Emirates The Emirates Group Full time

Job Purpose: As the Manager of Onboard Services Development, you will oversee the development and execution of the Emirates Onboard Service Delivery Experience, ensuring alignment with the Emirates hospitality vision from conception to implementation. Your responsibilities include adhering to brand guidelines at all touchpoints and delivering remarkable and consistent service. You will continuously evaluate and optimize onboard food and beverage offerings, products, galley loading procedures, and crew performance, collaborating to ensure that design inputs are feasible in terms of service, safety, quality, and commercial viability.

Job Outline:

- Manage the Onboard Service Experience that covers the design and development of Service Experience for in-flight service. This includes ensuring operational feasibility and quality assurance in all service design and service innovation whilst always ensuring operational feasibility and efficiency.
- Work closely with Cabin Crew Management and Training to promote any potential areas of improvement to maintain the highest levels of delivery and collaborate with training to ensure that all necessary information to deliver the expected outcome are covered, and to guarantee that service levels and quality meet the standards. This also includes managing onboarding trials and gathering customer and Cabin Crew feedback on services sequences and drive service improvements.
- Collaborate and plan with all internal and external stakeholders involved in the design, definition, and development process, with an emphasis on brand and customer experience needs. Responsible for promoting the brand and our hospitality during all internal and external interactions.
- Maintain in-flight service standards (e.g. cabin dressing, manuals, service memos, training, trials, compliance, monitoring, onboard lighting etc.) maintain and oversee all passenger service standards and manuals.
- Ensure roadmaps for all the projects related to the service and product experience and implements the brand hospitality vision throughout all guest touchpoints.
- Drive improvements based on customer feedback, crew feedback and Customer Affairs Service Audit team. Be the brand and guest champion over all onboard guest touchpoints. Manage onboard trials and collect customer feedback on new products and services.

Qualifications & Experience: Education:

- Degree or Honours (12+3 or equivalent)

**Experience**:

- In-Flight Service.In-flight Catering : 10+ Years
- 6+ years' experience in an inflight services position
- 3+ years' experience in a Cabin Crew Training management function

Knowledge / Skills:

- Excellent communication skills and ability to deal with Executives and Senior stakeholders
- A creative and agile approach to workplace challenges
- Regional experience is desired
- Understanding of airline regulatory environment and restrictions
- Broad understanding of airline planning and operations
- Hospitality industry experience

Salary & Benefits: Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That’s on top of transport benefits, life insurance and more.



  • Dubai, United Arab Emirates The Emirates Group Full time

    **Job Purpose: About the Role**: The role requires to continuously evaluate and optimize onboard Food & Beverage, onboard products, galley loading and crew performance by collaborating to ensure design inputs are feasible in terms of service, safety, quality and commercial viability. **What you will do**: - Manage the Onboard Service Experience that covers...

  • HR Onboarding Manager

    4 weeks ago


    Dubai, United Arab Emirates SNC-Lavalin Full time

    Role and Responsibilities: - Position onboarding team to continually sense external and internal trends, proactively adapt, respond to technology and enable productivity. - Using data to track the performance of mobilization solutions on the project and continuously improve and adapt services/offerings to meet the changing requirements of the project...


  • Dubai, United Arab Emirates Nathan HR Human Resources Full time

    Our client is one of the UAE's largest gifting firms. We are seeking a qualified **Brand** Onboarding Manager **with a background in **FMCG, Fashion, Homecare, E-Commerce, or Gifting industry.** **Responsibilities**: - Develop and implement a comprehensive onboarding process for new brands, ensuring a seamless integration into the organization. -...


  • Dubai, Dubai, United Arab Emirates SevenRooms Full time

    SevenRooms is a guest experience and retention platform that helps hospitality operators create exceptional experiences that drive revenue and repeat business. We're seeking an Onboarding Manager to join our growing team and help our clients achieve their goals.About the CompanyOur full suite of products includes reservation, waitlist, and table management,...


  • Dubai, Dubai, United Arab Emirates DELIVEROO Full time

    Roles and responsibilitiesYou'll own the relationship with restaurants until they're live and ready to accept orders, handling onboarding and launch issues.You'll work cross-functionally with Sales, Production and Account Management to ensure seamless transition into partnership with Deliveroo.Work with the Partner Services team to refine and hone...

  • Onboarding Manager

    5 days ago


    Dubai, United Arab Emirates SevenRooms Full time

    The Team & RoleWe are looking for an Onboarding Manager to develop and implement configuration and launch strategies for our clients. You will understand customers' current challenges in order to accelerate timely product adoption. This role is essential to our goal of providing support for clients in the onboarding phase and ensuring their long-term...

  • Onboarding Manager

    6 days ago


    Dubai, United Arab Emirates SevenRooms Full time

    The Team & RoleWe are looking for an Onboarding Manager to develop and implement configuration and launch strategies for our clients. You will understand customers' current challenges in order to accelerate timely product adoption. This role is essential to our goal of providing support for clients in the onboarding phase and ensuring their long-term...

  • Middle Office

    4 weeks ago


    Dubai, United Arab Emirates GTN Asia Financial Services (Pte) Limited Full time

    **Key Accountabilities** - Client Communication and data management: - Effectively communicate with clients to obtain necessary information and documentation for onboarding processes. - Checking and maintaining records of KYC documentation - Address client inquiries, concerns, and requests in a timely and professional manner. - Ensure a positive client...


  • Dubai, United Arab Emirates Driven Properties Full time

    This role is crucial for improving new hire retention, streamlining onboarding, and enhancing the employee experience, ensuring that new agents and staff are set up for long-term success. Below is a proposed job title, job description, responsibilities, KPIs, and salary range based on Dubai market standards. **Job Description**: About the Role: We are...


  • Dubai, Dubai, United Arab Emirates Al-Futtaim Full time

    The HR Executive Real Estate plays a vital role in ensuring a successful onboarding experience for new employees at Al-Futtaim. As part of this role, you will be responsible for coordinating various orientation programs, including technical assessments and interviews, to identify top talent and make informed hiring decisions.Manage a team of coordinators who...

  • Onboarding Manager

    5 days ago


    Dubai, United Arab Emirates SevenRooms Full time

    Get AI-powered advice on this job and more exclusive features. The Team & Role We are looking for an Onboarding Manager to develop and implement configuration and launch strategies for our clients. You will understand customers' current challenges in order to accelerate timely product adoption. This role is essential to our goal of providing support for...

  • Onboarding Manager

    5 days ago


    Dubai, United Arab Emirates SevenRooms Full time

    Get AI-powered advice on this job and more exclusive features. The Team & Role We are looking for an Onboarding Manager to develop and implement configuration and launch strategies for our clients. You will understand customers' current challenges in order to accelerate timely product adoption. This role is essential to our goal of providing support for...


  • Dubai, United Arab Emirates Driven Properties Full time

    We are looking for a Talent Experience & Onboarding Coordinator to join our recruitment and training team at Driven Properties. This role will be responsible for ensuring all new hires (real estate agents and salaried staff) have a seamless onboarding experience, are set up for success, and remain engaged throughout their first 6-12 months. You will bridge...


  • Dubai, United Arab Emirates Driven Properties Full time

    We are looking for a Talent Experience & Onboarding Coordinator to join our recruitment and training team at Driven Properties. This role will be responsible for ensuring all new hires (real estate agents and salaried staff) have a seamless onboarding experience, are set up for success, and remain engaged throughout their first 6-12 months. You will bridge...


  • Dubai, United Arab Emirates Dmar General Contracting & Development Inc. Full time

    Business Development Manager (Middle East) Type: Contract About Darkleets: Darkleets is a premier cybersecurity platform offering managed cybersecurity services to protect businesses from cyber threats and ensure data security. We are seeking... Business Development Manager (Middle East)Type: ContractAbout Darkleets:Darkleets is a premier cybersecurity...


  • Dubai, United Arab Emirates Emplifi Full time

    The importance of exceptional customer experience (CX) has never been higher. Emplifi’s mission is simple: to empower brands with the insights they need to empathize with their customers, and amplify the right experiences across the customer journey. We do this by bringing together marketing, commerce, and customer service teams in one unified platform,...


  • Dubai, United Arab Emirates TASCoutsourcing Full time

    Assess the needs of new hires and develop onboarding plans that meet the requirements. - Orient new employees to the company’s policies and procedures. - Ensure that new hires have all the necessary tools, equipment, and resources needed to do their job. - Develop and facilitate onboarding activities, such as team building, job training, and orientation. -...


  • Dubai, Dubai, United Arab Emirates DELIVEROO Full time

    Roles and responsibilitiesOnce a restaurant hasagreed to partner with us, you'll own the relationshipuntil they're live and ready to accept orders.This willinclude retrieving onboarding details, uploading them to oursystems and helping them to get set up, handling any issues theyhave around launch.You'll workcross-functionally with our Sales, Production and...

  • HR Coord

    2 weeks ago


    Dubai, United Arab Emirates Emirates Flight Catering Full time

    Business unit Purpose The onboarding department exists to deliver a seamless, engaging, and consistent onboarding experience for all new hires, ensuring their successful integration into the organization and setting them up for long-term success. Job Purpose Coordinate onboarding activities, supervise the HR Generalists, and support the HR Manager in...


  • Dubai, United Arab Emirates DELIVEROO Full time

    Roles and responsibilitiesOnce a restaurant hasagreed to partner with us, you’ll own the relationshipuntil they’re live and ready to accept orders.This willinclude retrieving onboarding details, uploading them to oursystems and helping them to get set up, handling any issues theyhave around launch.You’ll workcross-functionally with our Sales,...