Customer Support Administrator

6 months ago


Dubai, United Arab Emirates Inoi Global Mobile Phones LLC Full time

**About us**:
INOI is international electronics brand founded by Nokia & Samsung distribution team with over 30 years’ experience in mobile phone business. We are seeking a highly skilled website Customer Support administrator (Remote) to join our team.

**Role & responsibility**:

- Manage customer inquiries, resolve issues, and maintain high levels of customer satisfaction.
- Prioritize and handle customer support tickets through the Zendesk platform.
- Identify customer needs and assist them in using specific features of our product or service.
- Analyse and report product malfunctions (for example, by testing different scenarios or impersonating users).
- Update our internal databases with information about technical issues and useful discussions with customers.
- Share feature requests and effective workarounds with team members.
- Follow up with customers to ensure their technical issues are resolved.
- Gather customer feedback and share it with our Product, Sales, and Marketing teams.

*

**Job Requirements**:

- Proven experience as a Customer Support Specialist or similar customer service role.
- Experience using Zendesk or similar customer support software and databases.
- Excellent customer service skills, with a customer-first mentality.
- Excellent communication and problem-solving skills.
- Multi-tasking abilities.
- Patience when handling tough cases.
- Understanding of how CRM systems work.
- Strong written and verbal communication skills.
- Ability to work in a fast-paced, team-oriented environment.

**We offer**:

- Opportunity to grow fast with rapidly growing business.
- Competitive salary.
- Regular appraisals and feedback.
- An attractive office spaces.
- Trainings sessions and webinars.
- Team outings and fun activities once a week.

**Office Address**:
Our office is near Deira City Centre Metro Station, Dubai, UAE.

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (required)



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