Customer Support Administrator
6 months ago
**About us**:
INOI is international electronics brand founded by Nokia & Samsung distribution team with over 30 years’ experience in mobile phone business. We are seeking a highly skilled website Customer Support administrator (Remote) to join our team.
**Role & responsibility**:
- Manage customer inquiries, resolve issues, and maintain high levels of customer satisfaction.
- Prioritize and handle customer support tickets through the Zendesk platform.
- Identify customer needs and assist them in using specific features of our product or service.
- Analyse and report product malfunctions (for example, by testing different scenarios or impersonating users).
- Update our internal databases with information about technical issues and useful discussions with customers.
- Share feature requests and effective workarounds with team members.
- Follow up with customers to ensure their technical issues are resolved.
- Gather customer feedback and share it with our Product, Sales, and Marketing teams.
*
**Job Requirements**:
- Proven experience as a Customer Support Specialist or similar customer service role.
- Experience using Zendesk or similar customer support software and databases.
- Excellent customer service skills, with a customer-first mentality.
- Excellent communication and problem-solving skills.
- Multi-tasking abilities.
- Patience when handling tough cases.
- Understanding of how CRM systems work.
- Strong written and verbal communication skills.
- Ability to work in a fast-paced, team-oriented environment.
**We offer**:
- Opportunity to grow fast with rapidly growing business.
- Competitive salary.
- Regular appraisals and feedback.
- An attractive office spaces.
- Trainings sessions and webinars.
- Team outings and fun activities once a week.
**Office Address**:
Our office is near Deira City Centre Metro Station, Dubai, UAE.
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (required)
-
Administrative Assistant
3 months ago
Dubai Silicon Oasis, United Arab Emirates Teckvisor's Customer Full timeAs an Executive Assistant, you will be a crucial member of our dynamic web design and marketing team, providing administrative support between team and the founder. Your role will involve managing a busy schedule, coordinating meetings, handling correspondence, and ensuring the smooth operation of the office. **Qualifications and Skills** - Strong...
-
Administrative Assistant
1 month ago
Dubai, United Arab Emirates NEATLY Full timeAdministrative Assistant - Customer Support & Operations **About Us**: We are a dynamic and growing organization committed to providing exceptional services to our clients. We are looking for an enthusiastic, reliable, and friendly Administrative Assistant to join our team and support our operations and client care. **Job Summary**: As an Administrative...
-
Customer Service Agent
1 month ago
Dubai, United Arab Emirates Altius Customer Service Full time*Responsibilities:* 1. Respond to inbound calls promptly and professionally in both English and Arabic. 2. Provide exceptional customer service by addressing customer inquiries, resolving complaints, and ensuring customer satisfaction. 3. Assist customers with product information, troubleshooting, and technical support. 4. Accurately record customer...
-
Website & Customer Support Administrator
6 months ago
Dubai, United Arab Emirates Inoi Global Mobile Phones LLC Full time**About us**: INOI is international electronics brand founded by Nokia & Samsung distribution team with over 30 years’ experience in mobile phone business. We are seeking a highly skilled website & customer support administrator to join our team. **Role & responsibility**: 1. Creating, improving, maintaining, and overseeing the content on the company...
-
Customer Support
3 months ago
Dubai, United Arab Emirates Six Skins Health and Beauty DMCC Full timeJob location: JLT, Dubai **Job Description**: - Handle customer queries via WhatsApp, Messenger, Instagram, focusing on Meta Ads leads, and address product-related questions, order tracking, and concerns. - Assist with influencer/UGC creator inquiries, forwarding relevant details to the Social Media Specialist. - Collaborate with the Amazon Marketplace...
-
Sales Support Administrative
6 months ago
Dubai, United Arab Emirates COSENTINO Full timeDubai, AE**What are we looking for**: **What you will do**: As a Sales Administrative you will support all the administration related matters in Finance, Sales and Operations departments for Cosentino. This person will be closely working with the Administrative team and will be reporting directly to the Operations Coordinator. - Main duties: - Working in a...
-
Customer Support Executive
3 months ago
Dubai, United Arab Emirates MKV Car rental L.L.C Full time**Responsibilities**: - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. - Monitoring the work of individual...
-
Customer Support Executive
8 months ago
Dubai, United Arab Emirates Iyanli Full timeWe are currently seeking a proactive and customer-focused Customer Support Executive to join our team. As a Customer Support Executive, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries and issues in a timely and efficient manner. **Responsibilities**: - Provide accurate information and...
-
Administrative Support
3 months ago
Dubai, United Arab Emirates Disruptive Art Production L.L.C Full timeWe are seeking a detail-oriented Administrative Support Specialist to assist our team in scheduling meetings, organizing tasks, and managing documentation and reporting. This role is essential for ensuring efficient operations and effective communication within the organization. Key Responsibilities: Meeting Scheduling: Coordinate and manage meeting...
-
IT Support Executive Customer Support
6 months ago
Dubai, United Arab Emirates Better Mind Businessmen Services LLC Full timeJob Description: - Diagnose and resolve hardware and software issues on desktops and laptops. - Perform routine maintenance tasks to ensure the optimal performance of PCs. - Design, implement, and maintain robust network infrastructures. - Configure, manage, and troubleshoot FortiGate firewall appliances. - Active Directory Administration. - Install,...
-
Administrative Support Specialist
2 weeks ago
Dubai, Dubai, United Arab Emirates Caliberly Full timeAre you a detail-oriented and organized individual looking for a challenging role? Caliberly is seeking an experienced Administrative Support Specialist to join our team. About the Role:This position involves providing exceptional administrative support, managing front-desk operations, and ensuring seamless office management. The ideal candidate will possess...
-
Administrative Support Specialist
1 month ago
Dubai, Dubai, United Arab Emirates Nathan HR Human Resources Full time**Job Summary**Nathan HR Human Resources is seeking a skilled Administrative Support Specialist to manage the school's front desk and handle various administrative tasks.**Key Responsibilities**• Act as the first point of contact for parents, students, and staff.• Greet and welcome students, parents, faculty, and visitors with a warm and friendly...
-
Customer Support Representative
6 months ago
Dubai, United Arab Emirates Interwood Flooring LLC Full time**Responsibilities**: - Understand customer needs and provide appropriate solutions or information. - Assist customers with product information, pricing, order status, and other inquiries. - Process orders and manage order fulfillment, including coordinating with other departments as necessary. - Generate and send quotations to customers based on their...
-
Customer Support Representative
6 months ago
Dubai, United Arab Emirates Interwood Flooring LLC Full time**Responsibilities**: - Understand customer needs and provide appropriate solutions or information. - Assist customers with product information, pricing, order status, and other inquiries. - Process orders and manage order fulfillment, including coordinating with other departments as necessary. - Generate and send quotations to customers based on their...
-
Customer Service Administrator
6 months ago
Dubai, United Arab Emirates Emerson Full time**Customer Service Administrator** Guarantee a positive customer experience and ensure quick and reliable processing of customer orders from booking to invoicing. Handle speedy and knowledgeable responses to assist customers at any stage of their order and proactively address any problems. **In This Role, Your Responsibilities Will Be**: - Responsible for...
-
Female Customer Support Admin
2 months ago
Dubai, United Arab Emirates Astrea Group Trading & Contracting W.L.L. Full time**Job description** - You will provide administrative support for the smooth functioning of the department on a daily basis. - You will undertake projects as directed by the Manager in order to support the daily operations. - You will provide business documentation support to the Procurement department. - You will read solicitation documents and prepare...
-
Customer Support
6 months ago
Dubai, United Arab Emirates CPT Markets Full time**Responsibilities**: - Provide accurate information about products, services, pricing, and company policies. - Maintain a courteous and empathetic tone when interacting with customers. - Investigate and resolve customer issues, including order discrepancies, billing inquiries, and product/service complaints. - Follow established procedures and guidelines...
-
Customer Support
8 months ago
Dubai, United Arab Emirates CPT Markets Full time**Responsibilities**: - Provide accurate information about products, services, pricing, and company policies. - Maintain a courteous and empathetic tone when interacting with customers. - Investigate and resolve customer issues, including order discrepancies, billing inquiries, and product/service complaints. - Follow established procedures and guidelines...
-
Administrative and Customer Service Assistant
1 month ago
Dubai, United Arab Emirates YallaYum Natural Organic Food Manufacturing LLC Full time**Key Responsibilities**: **Administrative Support**: - Manage daily office operations, including scheduling appointments and maintaining calendars. - Organize and maintain digital and physical documentation and filing systems. - Assist in preparing reports, presentations, and business correspondence. - Coordinate office supplies inventory and place orders...
-
Customer Support/administrator
6 months ago
Dubai, United Arab Emirates Dresden Motors Full time**Responsibilities** - Translate various documents between English and CIS country languages. - Provide real-time interpretation during meetings, conferences, and client interactions. - Assist in developing and maintaining bilingual content for online platforms and marketing materials. - Serves visitors by greeting, welcoming, and directing them...