Website & Customer Support Administrator

2 weeks ago


Dubai, United Arab Emirates Inoi Global Mobile Phones LLC Full time

**About us**:
INOI is international electronics brand founded by Nokia & Samsung distribution team with over 30 years’ experience in mobile phone business. We are seeking a highly skilled website & customer support administrator to join our team.

**Role & responsibility**:
1. Creating, improving, maintaining, and overseeing the content on the company website.

2-Creating and publishing engaging website content (text & visual) & keeping the information correct & up-to-date.

3-Writing, editing, proofreading, and improving texts.

4-Collaborating with marketing and design teams to plan and develop site content, style, and layout.

5-Analyzing website traffic and users engagement metrics.

6-SEO: enhance search rankings by optimizing content.

7-staying up-to-date with developments and generating new ideas to draw audience attention.

8- Manage customer inquiries, resolve issues, and maintain high levels of customer satisfaction.

10-Priotize and handle customer support tickets through the Zendesk platform.

11-Identify customer needs and assist them in using specific features of our product or service.

12-Analyze and report product malfunctions.

13-Update our internal databases with information about technical issues and useful discussions with customers.

14-Share feature requests and effective workarounds with team members.

15-Follow up with customers to ensure their technical issues are resolved.

16-Gather customer feedback and share it with our product, sales, and marketing teams.

**Job Requirements**:
**1-Bachelor's degree in journalism, marketing or a relevant field.**

**2-Proven work experience as a content manager/customer support specialist or similar customer service role.**

**3- 3-4 years agency experience or in a similar role.**

**4-Hands on experience with Ms office and WordPress.**

**5-Proficiency with popular content management systems.**

**6-Creativity and ability to develop original content.**

**7-Excellent English writing skills.**

**8-Knowledge of SEO and web traffic metrics.**

**9-Basic technical knowledge of HTML and web publishing.**

**We offer**:

- Opportunity to grow fast with rapidly growing business.
- Competitive salary.
- Regular appraisals and feedback.
- An attractive office spaces.
- Trainings sessions and webinars.
- Team outings and fun activities once a week.


**Office Address**:
Our office is near Deira City Centre Metro Station, Dubai, UAE.

**Salary**: From AED10,000.00 per month


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