Website & Customer Support Administrator
2 weeks ago
**About us**:
INOI is international electronics brand founded by Nokia & Samsung distribution team with over 30 years’ experience in mobile phone business. We are seeking a highly skilled website & customer support administrator to join our team.
**Role & responsibility**:
1. Creating, improving, maintaining, and overseeing the content on the company website.
2-Creating and publishing engaging website content (text & visual) & keeping the information correct & up-to-date.
3-Writing, editing, proofreading, and improving texts.
4-Collaborating with marketing and design teams to plan and develop site content, style, and layout.
5-Analyzing website traffic and users engagement metrics.
6-SEO: enhance search rankings by optimizing content.
7-staying up-to-date with developments and generating new ideas to draw audience attention.
8- Manage customer inquiries, resolve issues, and maintain high levels of customer satisfaction.
10-Priotize and handle customer support tickets through the Zendesk platform.
11-Identify customer needs and assist them in using specific features of our product or service.
12-Analyze and report product malfunctions.
13-Update our internal databases with information about technical issues and useful discussions with customers.
14-Share feature requests and effective workarounds with team members.
15-Follow up with customers to ensure their technical issues are resolved.
16-Gather customer feedback and share it with our product, sales, and marketing teams.
**Job Requirements**:
**1-Bachelor's degree in journalism, marketing or a relevant field.**
**2-Proven work experience as a content manager/customer support specialist or similar customer service role.**
**3- 3-4 years agency experience or in a similar role.**
**4-Hands on experience with Ms office and WordPress.**
**5-Proficiency with popular content management systems.**
**6-Creativity and ability to develop original content.**
**7-Excellent English writing skills.**
**8-Knowledge of SEO and web traffic metrics.**
**9-Basic technical knowledge of HTML and web publishing.**
**We offer**:
- Opportunity to grow fast with rapidly growing business.
- Competitive salary.
- Regular appraisals and feedback.
- An attractive office spaces.
- Trainings sessions and webinars.
- Team outings and fun activities once a week.
**Office Address**:
Our office is near Deira City Centre Metro Station, Dubai, UAE.
**Salary**: From AED10,000.00 per month
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