Customer Support Executive
8 months ago
We are currently seeking a proactive and customer-focused Customer Support Executive to join our team. As a Customer Support Executive, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries and issues in a timely and efficient manner.
**Responsibilities**:
- Provide accurate information and assistance to customers regarding products, services, orders, billing, and technical issues.
- Resolve customer complaints and escalate complex issues to the appropriate department or supervisor when necessary.
- Process orders, returns, and exchanges, and ensure timely resolution and follow-up.
- Maintain customer records and update information in the CRM (Customer Relationship Management) system.
- Monitor customer satisfaction levels and gather feedback to identify areas for improvement.
- Collaborate with other departments, such as sales, marketing, and operations, to ensure a seamless customer experience.
- Assist in developing and implementing customer support policies, procedures, and standards.
- Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers.
- Perform additional tasks and projects as assigned by the Customer Support Manager.
**Qualifications**:
- Bachelor’s degree in Business Administration, Communication, or related field.
- Proven experience in customer service or a similar role.
- Excellent communication skills, both verbal and written.
- Strong problem-solving and decision-making abilities.
- Proficiency in CRM software and Microsoft Office Suite.
- Ability to multitask and prioritize tasks effectively.
- Strong attention to detail and accuracy.
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