Customer Support Executive

8 months ago


Dubai, United Arab Emirates Iyanli Full time

We are currently seeking a proactive and customer-focused Customer Support Executive to join our team. As a Customer Support Executive, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries and issues in a timely and efficient manner.

**Responsibilities**:

- Provide accurate information and assistance to customers regarding products, services, orders, billing, and technical issues.
- Resolve customer complaints and escalate complex issues to the appropriate department or supervisor when necessary.
- Process orders, returns, and exchanges, and ensure timely resolution and follow-up.
- Maintain customer records and update information in the CRM (Customer Relationship Management) system.
- Monitor customer satisfaction levels and gather feedback to identify areas for improvement.
- Collaborate with other departments, such as sales, marketing, and operations, to ensure a seamless customer experience.
- Assist in developing and implementing customer support policies, procedures, and standards.
- Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers.
- Perform additional tasks and projects as assigned by the Customer Support Manager.

**Qualifications**:

- Bachelor’s degree in Business Administration, Communication, or related field.
- Proven experience in customer service or a similar role.
- Excellent communication skills, both verbal and written.
- Strong problem-solving and decision-making abilities.
- Proficiency in CRM software and Microsoft Office Suite.
- Ability to multitask and prioritize tasks effectively.
- Strong attention to detail and accuracy.



  • Dubai Silicon Oasis, United Arab Emirates Teckvisor's Customer Full time

    As an Executive Assistant, you will be a crucial member of our dynamic web design and marketing team, providing administrative support between team and the founder. Your role will involve managing a busy schedule, coordinating meetings, handling correspondence, and ensuring the smooth operation of the office. **Qualifications and Skills** - Strong...


  • Dubai, United Arab Emirates OONZOO PORTAL LLC Full time

    **Greetings from OONZOO!** **OONZOO** is hiring Customer Support Executive. **Job Role**:Customer Support Executive **Experience Range**: Minimum 6 Months Experience in Customer Support or Telesales **Responsibilities**: - Listening to our Customer’s concerns and handling complaints or queries. - Contribute ideas to resolve customer problems to...


  • Dubai, United Arab Emirates OONZOO PORTAL LLC Full time

    **Greetings from OONZOO!** **OONZOO** is hiring Customer Support Executive. **Job Role**:Customer Support Executive **Experience Range**: Minimum 6 Months Experience in Customer Support or Telesales **Responsibilities**: - Listening to our Customer’s concerns and handling complaints or queries. - Contribute ideas to resolve customer problems to...


  • Dubai, United Arab Emirates Innovation Factory Full time

    **Job Description: Female Customer Support Executive (UAE)** **Position**: Customer Support Executive **Location**: United Arab Emirates (UAE) **Visa Status**: Own/Spouse Visa **Type**: Full-Time **Role Overview**: **Key Responsibilities**: **Customer Support**: - Resolve customer issues efficiently, ensuring satisfaction and maintaining service...


  • Dubai, United Arab Emirates Technolojbd Consulting Full time

    As a Customer Support Executive, you will be the frontline ambassador for our brand, interacting with customers to address inquiries, resolve issues, and ensure an overall positive customer experience. We are looking for a passionate and empathetic individual who can effectively communicate with customers and provide solutions that exceed their...


  • Dubai, United Arab Emirates Altius Customer Service Full time

    *Responsibilities:* 1. Respond to inbound calls promptly and professionally in both English and Arabic. 2. Provide exceptional customer service by addressing customer inquiries, resolving complaints, and ensuring customer satisfaction. 3. Assist customers with product information, troubleshooting, and technical support. 4. Accurately record customer...


  • Dubai, United Arab Emirates Stellar Ocean Infotech Full time

    Here are some key skills that we are looking for in our professional executives: Literacy: Understanding of executive principles, including system and platform analysis. Regulatory Knowledge: Awareness and adherence to work regulations and compliance standards. Customer Support: Strong interpersonal and communication skills to interact with the customers...


  • Dubai, United Arab Emirates NAMISHER TECHNOLOGIES L.L.C - SHJ. BR 1 Full time

    As a Customer Representative, you will be the primary point of contact for customers, providing assistance, guidance, and resolving inquiries related to banking products and services. You will play a crucial role in maintaining positive customer relationships and ensuring exceptional service delivery in both English. **FEMALE CANDIDATES...


  • Dubai, United Arab Emirates Zenith International Full time

    We are looking for a dynamic Sales Executive cum Customer Support representative with at least 1 year of experience. Fluency in Kannada and Telugu is a must; knowledge of additional languages is a plus. If you're passionate about sales and customer service, For More Information Contact On Whatsapp zero52two3993six8 **Experience**: - customer service: 1...


  • Dubai, United Arab Emirates FinFlex Consultants FZE L.L.C. Full time

    Banking Sales Executives are key players in the world of finance, responsible for selling commercial and consumer banking products such as savings accounts, mortgages, and **loans**. It’s a job that requires exceptional business acumen combined with solid sales skills, and calls for creativity and attention to detail in order to secure and maintain client...

  • Sales Executive

    6 months ago


    Dubai, United Arab Emirates Storall LLC Full time

    Develop and implement sales strategies to achieve company sales targets. Build and maintain strong relationships with existing clients, providing excellent customer service and support. Identify and pursue new business opportunities, including prospecting and cold calling potential clients. Prepare and present sales reports, forecasts, and budgets to the...


  • Dubai, United Arab Emirates Emaratech Full time

    **Troubleshooting and Technology Support** - Routing the issue to correct team by understanding the issue properly - Should act as a first point of contact for customers for all issues related to emaratech service support. - Gathers and Records accurate service support incident information - Listens and understands customers’ concerns; provides required...


  • Dubai, United Arab Emirates Technolojbd Consulting Full time

    As a Customer Support Executive, you will serve as the primary point of contact for our customers. Your role is pivotal in ensuring their satisfaction, addressing inquiries, concerns, and resolving issues promptly. You will be a part of a dedicated team of professionals who are passionate about providing the best possible customer experience. **Key...


  • Dubai, United Arab Emirates MKV Car rental L.L.C Full time

    **Responsibilities**: - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. - Monitoring the work of individual...


  • Dubai, United Arab Emirates Gulf Ticket General Trading LLC Full time

    **Problem Solving**: Identifying and resolving customer issues effectively and efficiently. This could involve troubleshooting technical problems, clarifying billing discrepancies, or providing guidance on product usage. **Maintaining Records**: Documenting interactions and maintaining records of customer inquiries, comments, and complaints. This helps in...

  • Sales Executive

    2 months ago


    Dubai, United Arab Emirates We Aspire Education Support Full time

    **Job Title: Sales Executive** **Location**: Dubai, UAE **Employment Type**: Part Time, Full-Time **About Us**: We Aspire is a dynamic training institute dedicated to empowering individuals with essential healthcare and community support skills. We offer a range of training programs, including caregiving, first aid, and personal development courses. We are...


  • Dubai, United Arab Emirates KRISH Project Management Full time

    The Customer Service Chat Process Specialist is responsible for providing exceptional customer support through chat-based interactions. This role involves addressing customer inquiries, resolving issues, and ensuring a positive customer experience. The Specialist will utilize strong communication skills, product knowledge, and problem-solving abilities to...


  • Dubai, United Arab Emirates Augmented Era Full time

    The Role **Requirements**: - 1-2 years of experience in customer service, preferably in an e-commerce or subscription-based industry. - Experience with Zendesk, LiveChat, CRM, and other customer support tools - Proficiency in Excel, pivot, vlookup, and reporting. - Proficiency in English and one of the following languages: Italian, Spanish, or with strong...


  • Dubai, United Arab Emirates myZoi Full time

    **Junior Customer Support Executive** **Meet myZoi** **Location**- Dubai **Length** - Six-month fixed term contract (scope to extend) **Certification/Degree Required**: Bachelor's degree in business administration, marketing, or a related field preferred. **Essential skills**: - Strong communication skills required, with fluency in English, Hindi and...


  • Dubai, United Arab Emirates Better Mind Businessmen Services LLC Full time

    Job Description: - Diagnose and resolve hardware and software issues on desktops and laptops. - Perform routine maintenance tasks to ensure the optimal performance of PCs. - Design, implement, and maintain robust network infrastructures. - Configure, manage, and troubleshoot FortiGate firewall appliances. - Active Directory Administration. - Install,...