Customer Support Representative
6 months ago
**Responsibilities**:
- Understand customer needs and provide appropriate solutions or information.
- Assist customers with product information, pricing, order status, and other inquiries.
- Process orders and manage order fulfillment, including coordinating with other departments as necessary.
- Generate and send quotations to customers based on their specific requirements.
- Follow up with customers to ensure satisfaction with quotations and address any questions or concerns.
- Maintain accurate records of customer interactions and transactions in the CRM system.
- Collaborate with sales and marketing teams to identify opportunities for upselling or cross-selling.
- Continuously strive to improve customer satisfaction and retention through proactive communication and problem-solving.
- Stay updated on product knowledge, industry trends, and company policies to provide accurate information to customers.
**Qualifications**:
- Previous experience in customer support or a related role.
- Excellent communication skills, both written and verbal.
- Strong interpersonal skills and ability to build rapport with customers.
- Proficiency in using CRM software and other relevant tools.
- Knowledge of creating and managing quotations.
- Detail-oriented with strong organizational skills.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Proactive problem-solving skills and ability to work independently as well as part of a team.
- Bachelor's degree in business administration, marketing, or a related field is preferred.
**How to Apply**:
**Salary**: AED1,500.00 - AED2,500.00 per month
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