Customer Support
2 months ago
Job location: JLT, Dubai
**Job Description**:
- Handle customer queries via WhatsApp, Messenger, Instagram, focusing on Meta Ads leads, and address product-related questions, order tracking, and concerns.
- Assist with influencer/UGC creator inquiries, forwarding relevant details to the Social Media Specialist.
- Collaborate with the Amazon Marketplace Specialist, Sales, and Marketing teams to align on promotions, inventory, and campaigns.
- Generate weekly/monthly reports on customer interactions, sales, inventory, delivery feedback, and calls.
- Analyze customer support metrics, feedback, and trends to enhance service and product offerings.
- Perform administrative tasks, including report collation and other duties assigned by management.
Pay: From AED4,000.00 per month
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Customer Service: 2 years (required)
- Telesales: 2 years (required)
- Administrative Support: 2 years (required)
Application Deadline: 30/09/2024
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