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Senior Manager Customer Service

3 months ago

Sharjah, Sharjah, United Arab Emirates NielsenIQ Full time

Collaborate with various internal teams, including Customer Success, Customer Care, Operations, Technical Support, and Product Development, to align efforts, share insights, and drive synergies in customer service delivery.

Monitor and analyze key performance metrics, identifying trends and opportunities for improvement, and taking corrective action as needed to ensure the consistent achievement of service goals.

Foster a customer-centric culture within the team, promoting empathy, active listening, and a genuine commitment to customer satisfaction.
Employ systematic approaches to identify underlying issues affecting performance, service quality, and customer satisfaction.
Utilize data analytics and qualitative insights to diagnose problems and develop effective solutions.
Drive a culture of proactive problem-solving, encouraging the team to delve deep into issues, beyond surface-level symptoms.

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