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Customer Service Representative

2 months ago

Sharjah, Sharjah, United Arab Emirates Marriott international Full time
Key Responsibilities:

We are seeking a highly skilled Customer Service Expert to join our team at Marriott International. As a key member of our customer service team, you will be responsible for providing exceptional service to our guests through various communication channels.

Key Performance Indicators:
  • Respond promptly to customer inquiries via email, live chat, video, phone, and social media channels.
  • Escalate serious complaints or issues that require immediate attention.
  • Liaise with colleagues and managers to resolve customer issues efficiently.
  • Identify common problems and suggest improvements to management.
  • Maintain a polite, helpful, and professional demeanor at all times.
  • Collect and share customer feedback with colleagues and other departments to improve products and services.
  • Stay up-to-date with new products and services.
  • Participate in workshops and meetings as required.
  • Provide training to new customer service agents.
  • Ensure confidentiality of client information at all times.
What We Offer:

As a Customer Service Expert at Marriott International, you will have the opportunity to work with a diverse team of professionals, develop your skills and knowledge, and make a positive impact on our guests' experiences.