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Customer Service Representative

2 months ago

Sharjah, Sharjah, United Arab Emirates Eton Institute Full time
Key Responsibilities:

We are seeking a highly skilled and customer-focused individual to join our team as a Sales and Customer Service Advisor. As a key member of our team, you will be responsible for providing exceptional customer service and sales support to our clients.

Key Responsibilities:
  • Greeting and Directing Customers: Greet customers and direct them to available mechanics, ensuring a smooth and efficient experience.
  • Consulting with Mechanics: Consult with mechanics regarding necessary repairs and possible alternatives to expensive repairs, providing expert advice and guidance.
  • Sales and Service Support: Utilize your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers, ensuring they receive the best possible solution.
  • Appointment Scheduling and Vehicle Management: Answer questions about service outcomes and scheduling, as well as manage and oversee the dealership's workflow and schedule.
  • Customer Relationship Management: Maintain positive customer relationships to ensure repeat business, providing exceptional customer service and support.
  • Payment Processing and Parts Ordering: Ensure all details on services rendered and costs are related to customers and process their payments, as well as liaise with service technicians about parts ordering and ensure parts are available when needed.
What We Offer:

As a Sales and Customer Service Advisor at Eton Institute, you will have the opportunity to work with a dynamic and customer-focused team, providing exceptional service and support to our clients. If you are a motivated and customer-centric individual with a passion for sales and service, we encourage you to apply for this exciting opportunity.