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Customer Experience Manager

2 months ago

Sharjah, Sharjah, United Arab Emirates Hilton Hotel Sharjah Full time
Key Responsibilities:
  • Building and Maintaining Strategic Partnerships: Foster and nurture profitable relationships with key customers, driving business growth and revenue.
  • Team Leadership: Oversee the relationship with customers handled by your team, ensuring seamless communication and exceptional service.
  • Conflict Resolution: Swiftly and efficiently resolve customer complaints, maintaining a high level of customer satisfaction.
  • Product Knowledge: Stay up-to-date on the latest products and services, providing expert recommendations to increase sales and drive business results.
  • Strategic Planning: Collaborate with senior management to develop and implement strategic plans, aligning with the organization's goals and objectives.
  • Business Development: Identify opportunities to expand the customer base through upselling and cross-selling, driving revenue growth and market share.
  • Customer Insights: Understand and address the unique needs of key customers, delivering tailored solutions and exceptional service.
  • Performance Analysis: Utilize CRM programs to conduct business reviews, analyzing performance data and identifying areas for improvement.
  • Competitive Intelligence: Stay informed about industry trends and competitor activity, informing strategic decisions and driving business success.