Senior Client Service Manager

2 weeks ago


Sharjah, Sharjah, United Arab Emirates Nielsen Consumer LLC Full time

Job Summary:

Nielsen Consumer LLC is seeking a highly skilled and experienced Senior Client Service Manager to join our team. As a key member of our client servicing team, you will be responsible for ensuring prompt delivery of service to our clients, driving revenue growth, and maintaining strong relationships with our clients.

Key Responsibilities:

  • Project Management: Independently handle all stages of a customized market research project, including responding to RFPs, designing research projects, and preparing presentations.
  • Account Management: Maintain accurate and up-to-date client business profiles, drive client satisfaction, and provide actionable recommendations during presentations or business reviews.
  • Team Management: Lead and manage a team of professionals to ensure seamless delivery of services to our clients.
  • Business Development: Identify and recommend enhanced and new services that meet our clients' business needs, and build and maintain ongoing relationships with key clients.
  • Revenue Growth: Ensure the generation of required revenue from assigned client portfolios and meet agreed budget targets.

Requirements:

  • Proven experience in client servicing, project management, and team leadership.
  • Strong analytical and problem-solving skills, with the ability to communicate complex ideas effectively.
  • Excellent interpersonal and communication skills, with the ability to build strong relationships with clients and colleagues.
  • Ability to work independently and as part of a team, with a strong focus on delivering results.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.


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