Customer Service Manager
1 month ago
At Steer Well Auto Sharjah, we are seeking a highly skilled and experienced Customer Service Manager to lead our customer support team.
Key Responsibilities- Team Management: Manage a team of customer support representatives, overseeing their performance and providing guidance and support as needed.
- Customer Service Process: Oversee the customer service process, ensuring that it is efficient, effective, and meets the high standards of our company.
- Complaint Resolution: Resolve customer complaints in a timely and professional manner, ensuring that customers are satisfied with the outcome.
- Policies and Procedures: Create and maintain policies and procedures for customer service, ensuring that they are up-to-date and aligned with company standards.
- Training and Development: Plan and deliver training programs for customer support representatives, ensuring that they have the skills and knowledge needed to provide excellent customer service.
- Performance Monitoring: Monitor the performance of customer support representatives, identifying areas for improvement and providing feedback and coaching as needed.
- Quality Assurance: Conduct quality assurance surveys to ensure that customer service standards are being met, and make recommendations for improvement.
Requirements:
- Proven experience in customer service management
- Excellent communication and leadership skills
- Ability to work in a fast-paced environment
- Strong problem-solving and analytical skills
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