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Customer Service Representative

2 months ago

Sharjah, Sharjah, United Arab Emirates Air Arabia Full time
Job Description

As a Customer Service Representative at Air Arabia, you will play a vital role in ensuring that our customers receive exceptional service and support.

Key Responsibilities:
  1. Handle Customer Enquiries and Complaints: Respond to customer calls, emails, and other forms of communication in a professional and courteous manner, resolving issues and concerns in a timely and effective way.
  2. Provide Product and Service Information: Offer accurate and up-to-date information about Air Arabia's products and services, including flight schedules, fares, and travel options.
  3. Process Travel Bookings and Modifications: Assist customers with booking, modifying, and cancelling travel arrangements, ensuring that all necessary information is accurate and up-to-date.
  4. Escalate Complex Issues: Identify and prioritize complex customer complaints, escalating them to senior team members or other departments as necessary, to ensure that issues are resolved promptly and to the customer's satisfaction.
  5. Collaborate with Colleagues: Work closely with other team members to ensure seamless communication and collaboration, sharing knowledge and best practices to deliver exceptional customer service.

Requirements: To be successful in this role, you will need excellent communication and interpersonal skills, a strong customer service focus, and the ability to work in a fast-paced environment. You will also need to be proficient in using technology to manage customer interactions and resolve issues.