Customer Service Director
2 months ago
- Departmental Oversight: Supervise and manage the day-to-day operations of the customer service department, ensuring seamless execution of tasks and goals.
- Customer Service Delivery: Respond promptly and effectively to customer service issues, providing timely resolutions and maintaining a high level of customer satisfaction.
- Process Development: Create and implement effective customer service procedures, policies, and standards that align with the company's vision and values.
- Performance Metrics: Develop and track customer satisfaction goals, collaborating with the team to meet and exceed targets on a consistent basis.
- Loyalty Program Management: Design and implement a customer loyalty program that fosters long-term relationships and encourages repeat business.
- Record Keeping: Maintain accurate and detailed records of customer service activities, discussions, and interactions.
- Service Analysis: Analyze service statistics and prepare comprehensive reports on findings, identifying areas for improvement and opportunities for growth.
- Talent Acquisition and Development: Recruit, train, and develop new customer service agents, ensuring they possess the necessary skills and knowledge to excel in their roles.
- Financial Management: Manage the approved budget of the customer service department, making informed decisions to optimize resources and achieve business objectives.
- Industry Staying Current: Stay informed about the latest industry techniques, trends, and best practices, applying this knowledge to drive continuous improvement and innovation within the department.
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Customer Service Director
3 days ago
Sharjah, Sharjah, United Arab Emirates Platinumlist Full timeCustomer Service DirectorAt Platinumlist, we are seeking a highly skilled Customer Service Director to lead our customer service department. The ideal candidate will have a proven track record of supervising day-to-day operations, responding to customer service issues, and creating effective customer service procedures.Key Responsibilities:Supervise and...
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Customer Service Director
1 month ago
Sharjah, Sharjah, United Arab Emirates NMC Hospital Full timeJob DescriptionWe are seeking a highly skilled and experienced Support Service Executive to join our team at NMC Hospital.Key ResponsibilitiesTeam Management: Lead and manage a team of representatives to provide exceptional customer support.Service Process Oversight: Oversee the customer service process to ensure seamless delivery of services.Customer...
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Customer Service Director
3 days ago
Sharjah, Sharjah, United Arab Emirates Samsung Full timeKey Responsibilities:Oversee the daily operations of the customer support department, ensuring seamless delivery of services.Develop and implement effective customer support processes to enhance customer satisfaction and loyalty.Lead a team of support professionals, providing guidance and coaching to ensure excellent customer service.Collaborate with...
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Customer Service Director
3 weeks ago
Sharjah, Sharjah, United Arab Emirates Samsung Full timeKey Responsibilities:As a key member of the Samsung team, the Support Manager will be responsible for overseeing the day-to-day operations of the customer support department. This includes managing the team, responding to escalated customer issues, and implementing processes to enhance customer satisfaction.Key Performance Indicators:Manage the customer...
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Mortgage Service Director
3 weeks ago
Sharjah, Sharjah, United Arab Emirates First Abu Dhabi Bank sharjah Full timeKey Responsibilities:As a Mortgage Service Director at First Abu Dhabi Bank, you will be responsible for interviewing clients and assisting them with the completion of loan applications. You will work closely with the underwriting department to determine conditions for loan approval, screening and assessing new mortgage applications for loan eligibility, and...
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Mortgage Service Director
4 weeks ago
Sharjah, Sharjah, United Arab Emirates First Abu Dhabi Bank sharjah Full timeKey Responsibilities:As a Mortgage Service Director at First Abu Dhabi Bank, you will be responsible for interviewing clients and assisting them with the completion of loan applications. You will work closely with the underwriting department to determine conditions for loan approval, screening and assessing new mortgage applications for loan eligibility, and...
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Customer Experience Director
3 weeks ago
Sharjah, Sharjah, United Arab Emirates Talent Higher Full timeCustomer Experience ManagerTalent Higher is seeking a seasoned professional to lead our Customer Service department. As a Customer Experience Manager, you will be responsible for developing and implementing strategic plans to improve customer service operations, enhance customer satisfaction, and meet business objectives.Key Responsibilities:Team Leadership:...
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Customer Experience Director
10 hours ago
Sharjah, Sharjah, United Arab Emirates Talent Higher Full timeCustomer Experience Manager Job DescriptionTalent Higher is seeking a highly skilled Customer Experience Manager to lead our customer service department. The ideal candidate will have excellent leadership and strategic planning skills, with the ability to develop and implement effective customer service strategies.Key ResponsibilitiesDevelop and implement...
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Customer Experience Director
1 month ago
Sharjah, Sharjah, United Arab Emirates Talent Higher Full timeCustomer Experience ManagerTalent Higher is seeking a highly skilled and experienced Customer Experience Manager to lead our customer service department. The ideal candidate will have a proven track record of developing and implementing strategic plans to improve customer service operations, enhance customer satisfaction, and meet business objectives.Key...
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Customer Experience Director
3 weeks ago
Sharjah, Sharjah, United Arab Emirates Talent Higher Full timeCustomer Experience ManagerTalent Higher is seeking a highly skilled and experienced Customer Experience Manager to lead our customer service department. The ideal candidate will have a proven track record of developing and implementing strategic plans to improve customer service operations, enhance customer satisfaction, and meet business objectives.Key...
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Customer Service Representative
1 month ago
Sharjah, Sharjah, United Arab Emirates Parker Connect sharjah Full timeKey Responsibilities:Parker Connect sharjah is seeking a highly skilled Customer Service professional to oversee the day-to-day operations of our customer service department.Key Performance Indicators:Timely response to customer service issuesDevelopment and implementation of effective customer service procedures and policiesCreation of customer satisfaction...
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Customer Service Representative
3 weeks ago
Sharjah, Sharjah, United Arab Emirates Parker Connect sharjah Full timeKey Responsibilities:Parker Connect sharjah is seeking a highly skilled Customer Service professional to lead our customer service department.Key Performance Indicators:Supervise and manage day-to-day operations in the customer service department.Respond to customer service issues in a timely and effective manner.Develop and implement customer service...
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Mortgage Service Director
1 month ago
Sharjah, Sharjah, United Arab Emirates First Abu Dhabi Bank sharjah Full timeKey Responsibilities:As a Mortgage Service Director at First Abu Dhabi Bank, you will be responsible for leading a team of mortgage professionals in originating and closing mortgage loans. Your key responsibilities will include:Client Interaction: Interviewing clients and assisting them with the completion of loan applications, ensuring that all necessary...
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Customer Service Representative
4 weeks ago
Sharjah, Sharjah, United Arab Emirates Parker Connect sharjah Full timeKey Responsibilities:Parker Connect sharjah is seeking a highly skilled Customer Service professional to lead our customer service department.Key Performance Indicators:Supervise daily operations in the customer service department to ensure seamless delivery of services.Respond promptly to customer service issues, providing timely and effective...
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Customer Service Representative
1 month ago
Sharjah, Sharjah, United Arab Emirates Parker Connect sharjah Full timeKey Responsibilities:Parker Connect sharjah is seeking a highly skilled Customer Service professional to lead our customer service department.Key Performance Indicators:Supervise and manage day-to-day operations in the customer service department.Respond to customer service issues in a timely and effective manner.Develop and implement customer service...
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Customer Service Representative
1 month ago
Sharjah, Sharjah, United Arab Emirates Eton Institute Full timeKey Responsibilities:We are seeking a highly skilled and customer-focused individual to join our team as a Sales and Customer Service Advisor. As a key member of our team, you will be responsible for providing exceptional customer service and sales support to our clients.Key Responsibilities:Greeting and Directing Customers: Greet customers and direct them...
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Customer Service Representative
4 weeks ago
Sharjah, Sharjah, United Arab Emirates STAR SERVICES LLC Full timeRoles and ResponsibilitiesAs a Customer Service Representative at STAR SERVICES LLC, you will be responsible for delivering exceptional customer experiences through various communication channels. Your duties will include:Engaging with customers to resolve their queries and concerns in a timely and professional manner.Providing product information, answering...
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Customer Service Manager
3 weeks ago
Sharjah, Sharjah, United Arab Emirates Four Points by Sheraton Sharjah Full timeKey Responsibilities:As a key member of the Four Points by Sheraton Sharjah team, the Guest Experience Supervisor will be responsible for overseeing the day-to-day operations of the customer service department. This includes ensuring that all customer service issues are addressed in a timely and effective manner.Key Performance Indicators:Develop and...
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Customer Service Representative
3 weeks ago
Sharjah, Sharjah, United Arab Emirates Sobha Constructions LLC Full timeKey Responsibilities:We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Sobha Constructions LLC. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through prompt and professional communication.Key Accountabilities:Customer...
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Customer Service Representative
3 weeks ago
Sharjah, Sharjah, United Arab Emirates Sobha Constructions LLC Full timeKey Responsibilities:We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Sobha Constructions LLC. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through prompt and professional communication.Key Accountabilities:Customer...