Customer Service Director

2 months ago


Sharjah, Sharjah, United Arab Emirates Parker Connect sharjah Full time
Key Responsibilities:
  • Departmental Oversight: Supervise and manage the day-to-day operations of the customer service department, ensuring seamless execution of tasks and goals.
  • Customer Service Delivery: Respond promptly and effectively to customer service issues, providing timely resolutions and maintaining a high level of customer satisfaction.
  • Process Development: Create and implement effective customer service procedures, policies, and standards that align with the company's vision and values.
  • Performance Metrics: Develop and track customer satisfaction goals, collaborating with the team to meet and exceed targets on a consistent basis.
  • Loyalty Program Management: Design and implement a customer loyalty program that fosters long-term relationships and encourages repeat business.
  • Record Keeping: Maintain accurate and detailed records of customer service activities, discussions, and interactions.
  • Service Analysis: Analyze service statistics and prepare comprehensive reports on findings, identifying areas for improvement and opportunities for growth.
  • Talent Acquisition and Development: Recruit, train, and develop new customer service agents, ensuring they possess the necessary skills and knowledge to excel in their roles.
  • Financial Management: Manage the approved budget of the customer service department, making informed decisions to optimize resources and achieve business objectives.
  • Industry Staying Current: Stay informed about the latest industry techniques, trends, and best practices, applying this knowledge to drive continuous improvement and innovation within the department.


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