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Customer Service Representative
2 months ago
We are seeking a highly skilled and organized Customer Service Representative to join our team at ME Services Sharjah. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers through various communication channels.
Key Responsibilities- Answering Calls: Respond to customer inquiries and resolve issues in a timely and professional manner.
- Issue Resolution: Investigate and resolve customer complaints in a fair and efficient manner.
- Communication: Use clear and concise language to communicate with customers, both verbally and in writing.
- Documentation: Maintain accurate and detailed records of customer interactions and issues.
- Team Collaboration: Work closely with other team members to ensure seamless communication and issue resolution.
- Continuous Improvement: Stay up-to-date with company policies and procedures, and suggest improvements to enhance customer service.
- Excellent Communication Skills: Ability to communicate effectively with customers and team members.
- Problem-Solving Skills: Ability to analyze and resolve customer issues in a timely and professional manner.
- Organizational Skills: Ability to prioritize tasks and manage multiple customer interactions simultaneously.
- Technical Skills: Proficiency in using computer software and systems to manage customer interactions and data.