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Customer Service Representative

2 months ago

Sharjah, Sharjah, United Arab Emirates Sobha Constructions LLC Full time
Key Responsibilities:

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.

Key Skills:
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving and analytical skills
  • Ability to work independently and as part of a team
  • Knowledge of customer service principles and practices
Responsibilities:
  1. Respond to customer inquiries and resolve issues in a timely and professional manner
  2. Communicate with customers through various channels, including phone, email, and chat
  3. Process customer orders, forms, and applications
  4. Keep records of customer interactions and transactions
  5. Provide feedback on the efficiency of the customer service process
  6. Manage a team of junior customer service representatives
Requirements:
  • High school diploma or equivalent required
  • 2+ years of customer service experience
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment