Front Desk Operations Manager

3 weeks ago


Dubai, Dubai, United Arab Emirates JUMEIRAH Full time
Front Desk Manager Job Description

The Front Desk Manager is responsible for ensuring the smooth operation of the front desk, providing exceptional service to guests, and maintaining high standards of quality and efficiency. Key responsibilities include:

  • Managing front desk staff, including training, scheduling, and performance evaluations.
  • Overseeing the smooth operation of check-in and check-out procedures.
  • Managing reservations, coordinating with sales and marketing to optimize occupancy and revenue.
  • Ensuring accurate handling of payments, billing, and cash management.
  • Monitoring daily operations, including lobby cleanliness, maintenance issues, and overall guest experience.
  • Preparing reports on occupancy rates, revenue, guest feedback, and staff performance for management review.

Requirements:

  • Bachelor's degree in Hospitality management or relevant field from an accredited and renowned University.
  • Proficient in English and a second language (Russian, German, Arabic or French) would be an added advantage.
  • 2 years of experience in a similar position in a luxury hotel.
  • 5 to 8 years of experience within the international hospitality industry and in a luxury hotel.

Key Skills:

  • Leadership: Strong ability to lead and motivate front desk staff, fostering a positive work environment.
  • Customer Service: Exceptional interpersonal skills to provide outstanding service and address guest needs effectively.
  • Communication: Clear and effective communication skills for interacting with guests and staff.
  • Problem-Solving: Ability to quickly identify and resolve issues that arise in day-to-day operations.
  • Organizational Skills: Excellent time management and multitasking abilities to handle various tasks simultaneously.
  • Technical Proficiency: Familiarity with hotel management software and reservation systems.
  • Attention to Detail: Ensuring accuracy in reservations, billing, and guest preferences.


  • Dubai, Dubai, United Arab Emirates JUMEIRAH Full time

    Front Desk Manager Role and ResponsibilitiesJumeirah Al Qasr seeks an experienced Front Desk Manager to join their Front Office Team. The successful candidate will be responsible for ensuring exceptional guest service, addressing inquiries and complaints, and maintaining high standards of quality in all aspects of front desk operations.Operational...


  • Dubai, Dubai, United Arab Emirates MARRIOTT International Full time

    Front Desk Operations ManagerAt Marriott International, we are seeking a skilled Front Desk Operations Manager to join our team. As a key member of our front office team, you will be responsible for ensuring exceptional customer service and leading the front desk team to achieve our goals.Customer ServiceProvide services that exceed customer expectations and...


  • Dubai, Dubai, United Arab Emirates Bin Ham Group Full time

    Key Responsibilities:• Oversee and manage front desk operations to ensure smooth and efficient check-in and check-out procedures for guests.• Train and mentor front desk staff to provide exceptional customer service and handle guest complaints or issues.• Manage room reservations and ensure accurate billing and payment processes.• Coordinate with...


  • Dubai, Dubai, United Arab Emirates PSA BDP Full time

    Job SummaryAs a Front Desk Executive at PSA BDP, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our front desk. This role requires a high level of professionalism, attention to detail, and excellent communication skills.Key Responsibilities• Greet and welcome guests, ensuring a warm and welcoming...


  • Dubai, Dubai, United Arab Emirates Caliberly Full time

    Job Title: Front Desk CoordinatorLocation: UAESalary: AED 5,000 - 7,000Experience Required: Minimum 6 monthsJob Summary:We are seeking an organized and friendly Front Desk Coordinator to manage our front desk and provide administrative support.Key Responsibilities:Greet and welcome visitors in a professional mannerAnswer and direct incoming calls promptly...


  • Dubai, Dubai, United Arab Emirates IIQAFGROUP Full time

    Job SummaryWe are seeking a highly skilled and organized Front Desk Executive to join our team at IIQAFGROUP. The ideal candidate will have a proven track record of providing exceptional customer service and experience in a front desk or receptionist capacity.Key ResponsibilitiesGreeting and Welcoming Guests and Visitors: Greet and welcome all guests and...

  • Front Desk Officer

    3 weeks ago


    Dubai, Dubai, United Arab Emirates Talent Pal Full time

    We are seeking a highly skilled Front Desk Officer to provide exceptional administrative support across the university. The ideal candidate will be the first point of contact for the university, ensuring that all responsibilities are completed accurately and delivered with high quality and in a timely manner.Key Responsibilities:Maintain a safe and clean...


  • Dubai, Dubai, United Arab Emirates Avanin co Full time

    Key Responsibilities:• Greet guests upon arrival and make them feel welcome.• Administer check-ins and check-outs efficiently.• Provide exceptional front desk services to guests, including room assignments and administrative duties.• Deliver mail and messages in a timely manner.• Process guest payments accurately and securely.• Coordinate with...


  • Dubai, Dubai, United Arab Emirates charterhouse Full time

    Job SummaryWe are seeking a highly organized and communicative Front Desk Coordinator to join our team at Charterhouse. The ideal candidate will possess excellent communication skills and be fluent in both Arabic and English.Key ResponsibilitiesManage the front desk area, ensuring it remains organized and presentable.Schedule appointments and meetings, as...


  • Dubai, Dubai, United Arab Emirates AccorHotel Full time

    Job Summary:The Front Desk Guest Relations Manager is responsible for ensuring seamless service to our guests. This includes blocking VIP and RA rooms, managing special requests, and maintaining a balanced inventory of rooms.Key Responsibilities:Block all VIP and RA rooms 7 days in advance based on Raffles standards.Manage special requests and long-stay...


  • Dubai, Dubai, United Arab Emirates UPSIDE Living Full time

    Front Desk AgentAre you a warm, outgoing, and resourceful individual who is passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment and enjoy working with people from diverse backgrounds?We are seeking a highly skilled and motivated Front Desk Agent to join our team at UPSIDE Living in Dubai. As a Front Desk Agent,...


  • Dubai, Dubai, United Arab Emirates manpower middle east Full time

    Job SummaryWe are seeking a skilled Front Desk Receptionist to join our team at Manpower Middle East. This is a fantastic opportunity for a customer-focused individual to work in a dynamic environment and provide exceptional service to our clients.Key ResponsibilitiesManage front desk operations, including greeting clients, responding to inquiries, and...


  • Dubai, Dubai, United Arab Emirates Nathan HR Human Resources Full time

    Job Title: Front Desk ReceptionistNathan HR Human Resources is seeking a highly organized and detail-oriented Front Desk Receptionist to join our team. As the first point of contact for our company, you will be responsible for providing exceptional customer service and ensuring a positive experience for our clients and visitors.Key Responsibilities:Greet and...


  • Dubai, Dubai, United Arab Emirates Talent Bridge HR Consultancy Dubai Full time

    A high-profile Receptionist is sought by a premium VIP fitness club in Dubai to provide exceptional customer service and manage the front desk.Key Responsibilities:Greet and welcome members and guests with a professional demeanor.Manage front desk operations, including answering phone calls, handling inquiries, and booking appointments for fitness sessions...


  • Dubai, Dubai, United Arab Emirates Knight Frank Dubai Full time

    Reception and Support SpecialistAt Knight Frank Dubai, we are seeking a highly organized and detail-oriented Reception and Support Specialist to join our team. The successful candidate will be responsible for providing exceptional customer service, managing incoming calls, and ensuring the smooth operation of our front desk.Key Responsibilities:Manage...

  • Front Desk Executive

    2 weeks ago


    Dubai, Dubai, United Arab Emirates Talent Bridge HR Consultancy Dubai Full time

    The ideal candidate will be responsible for managing the front desk, coordinating with fitness trainers and club managers, and ensuring seamless communication and service delivery.Key Responsibilities:Welcome and greet VIP members and guests with a warm, professional demeanor.Manage front desk operations, including answering phone calls, handling inquiries,...


  • Dubai, Dubai, United Arab Emirates Kempinski Hotels Full time

    Job Summary: We are seeking a skilled and friendly Front Desk Agent to join our team at Kempinski Hotels. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable stay.Key Responsibilities:Guest Check-In/Check-Out: Check in arriving guests and check out departing guests in a...


  • Dubai, Dubai, United Arab Emirates MEFITPRO Full time

    Job Summary: We are seeking a highly organized and professional Front Desk Administrator to join MEFITPRO in Dubai. The successful candidate will be the first point of contact for members and customers, ensuring a welcoming and efficient environment.Key Responsibilities:Greet and welcome clients and visitors with a positive and helpful attitude.Answer,...

  • Front Desk Associate

    3 weeks ago


    Dubai, Dubai, United Arab Emirates AccorHotel Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Agent to join our team at AccorHotel. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, handling all aspects of check-in and check-out, and ensuring a seamless and enjoyable experience for our guests.Key ResponsibilitiesActively...

  • Front Desk Associate

    3 weeks ago


    Dubai, Dubai, United Arab Emirates AccorHotel Full time

    Job SummaryWe are seeking a highly skilled and friendly Front Desk Agent to join our team at AccorHotel. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and ensuring a smooth and enjoyable stay for our guests.Key ResponsibilitiesActively welcome and greet guests,...