Front Desk Operations Manager
3 weeks ago
The Front Desk Manager is responsible for ensuring the smooth operation of the front desk, providing exceptional service to guests, and maintaining high standards of quality and efficiency. Key responsibilities include:
- Managing front desk staff, including training, scheduling, and performance evaluations.
- Overseeing the smooth operation of check-in and check-out procedures.
- Managing reservations, coordinating with sales and marketing to optimize occupancy and revenue.
- Ensuring accurate handling of payments, billing, and cash management.
- Monitoring daily operations, including lobby cleanliness, maintenance issues, and overall guest experience.
- Preparing reports on occupancy rates, revenue, guest feedback, and staff performance for management review.
Requirements:
- Bachelor's degree in Hospitality management or relevant field from an accredited and renowned University.
- Proficient in English and a second language (Russian, German, Arabic or French) would be an added advantage.
- 2 years of experience in a similar position in a luxury hotel.
- 5 to 8 years of experience within the international hospitality industry and in a luxury hotel.
Key Skills:
- Leadership: Strong ability to lead and motivate front desk staff, fostering a positive work environment.
- Customer Service: Exceptional interpersonal skills to provide outstanding service and address guest needs effectively.
- Communication: Clear and effective communication skills for interacting with guests and staff.
- Problem-Solving: Ability to quickly identify and resolve issues that arise in day-to-day operations.
- Organizational Skills: Excellent time management and multitasking abilities to handle various tasks simultaneously.
- Technical Proficiency: Familiarity with hotel management software and reservation systems.
- Attention to Detail: Ensuring accuracy in reservations, billing, and guest preferences.
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