Front Desk Operations Manager

3 weeks ago


Dubai, Dubai, United Arab Emirates MARRIOTT International Full time

Front Desk Operations Manager

At Marriott International, we are seeking a skilled Front Desk Operations Manager to join our team. As a key member of our front office team, you will be responsible for ensuring exceptional customer service and leading the front desk team to achieve our goals.

  • Customer Service
  • Provide services that exceed customer expectations and promote customer satisfaction and retention.
  • Improve service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
  • Respond to and handle guest problems and complaints in a professional and courteous manner.

Front Desk Operations

  • Supervise and manage front desk employees, ensuring they are equipped to perform their duties effectively.
  • Establish and maintain open, collaborative relationships with employees and ensure employees do the same within the team.
  • Supervise all areas of the front office in the absence of the front office or assistant front office manager.

Additional Responsibilities

  • Provide information to supervisors, coworkers, and subordinates by telephone, in written form, email, or in person.
  • Analyze information and evaluate results to choose the best solution and solve problems.
  • Inform and/or update executives, peers, and subordinates on relevant information in a timely manner.

Key Qualifications

  • Excellent customer service skills and ability to lead a team to achieve exceptional customer satisfaction.
  • Strong communication and interpersonal skills, with the ability to work effectively with employees, guests, and management.
  • Ability to analyze information, evaluate results, and make sound decisions.
  • Ability to work in a fast-paced environment and adapt to changing situations.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.

How to Apply

Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you.



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