Front Desk Coordinator
4 weeks ago
At Knight Frank Dubai, we are seeking a highly organized and detail-oriented Reception and Support Specialist to join our team. The successful candidate will be responsible for providing exceptional customer service, managing incoming calls, and ensuring the smooth operation of our front desk.
Key Responsibilities:
- Manage incoming calls and direct them to the appropriate personnel or voicemail.
- Provide accurate and timely information to employees and visitors.
- Greet and announce clients, applicants, and visitors.
- Follow security procedures for recording guests, suppliers, and other visitors.
- Arrange escorts as needed.
- Issue visitor passes and validate parking.
- Assist with scheduling and preparing meeting and conference rooms.
- Coordinate setup of conference/meetings rooms and associated equipment with Office Attendant and IT.
- Coordinate catering for meetings and events.
- Perform general clerical duties associated with distributing office faxes, packages, and mail as required.
- Use tracking systems to record inbound and outbound courier, freight, and mail.
- Meter mail.
- Arrange messenger service as needed.
- Follow location security procedures for screening inbound deliveries.
- Coordinate orders for office supplies and other common use items for the location.
- Maintain neat appearance of reception area, conference rooms, café, and other common areas in coordination with Office Attendant.
- Request building and housekeeping services as needed.
- Periodically inspect common area equipment to ensure good operating condition. Arrange equipment service as needed.
- Maintain records and logs of service requests and track their status.
- Maintain a file of services including transportation sources, accommodations, and referral contacts.
Requirements:
- High school diploma or equivalent required.
- 1-2 years of experience in a front desk or administrative role.
- Excellent communication and customer service skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Proficiency in Microsoft Office and other software applications.
What We Offer:
- A competitive salary and benefits package.
- The opportunity to work with a dynamic and growing company.
- A supportive and collaborative team environment.
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