Front Desk Coordinator

3 weeks ago


Dubai, Dubai, United Arab Emirates IIQAFGROUP Full time

Job Summary

We are seeking a highly skilled and organized Front Desk Executive to join our team at IIQAFGROUP. The ideal candidate will have a proven track record of providing exceptional customer service and experience in a front desk or receptionist capacity.

Key Responsibilities

  • Greeting and Welcoming Guests and Visitors: Greet and welcome all guests and visitors with a friendly and professional demeanor.
  • Telephone Management: Answer incoming telephone calls and direct them appropriately.
  • Front Desk Maintenance: Maintain a clean and organized front desk area, ensuring that it is well-stocked with necessary supplies.
  • Scheduling and Calendar Management: Schedule appointments and manage calendars for executives and staff members.
  • Email and Inquiry Management: Respond to emails and inquiries in a timely manner.
  • Customer Complaint Resolution: Handle and resolve customer complaints or issues with a calm and understanding approach.
  • Administrative Support: Assist with administrative tasks such as filing, scanning, and data entry.

Requirements

  • Customer Service Experience: Proven experience in a customer service role, preferably in a front desk or receptionist capacity.
  • Communication and Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to convey information clearly and effectively.
  • Organizational and Multitasking Abilities: Strong organizational and multitasking abilities to handle various responsibilities simultaneously.
  • Technical Skills: Proficient in using Microsoft Office Suite and other administrative software.
  • Pressure Management: Ability to remain calm and composed under pressure, maintaining excellent customer service in all situations.
  • Attention to Detail: Attention to detail and accuracy when handling documentation and sensitive information.
  • Professional Appearance and Demeanor: Professional appearance and demeanor, with a friendly and approachable personality.


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