Front Office Operations Manager
3 weeks ago
Key Responsibilities:
• Oversee and manage front desk operations to ensure smooth and efficient check-in and check-out procedures for guests.
• Train and mentor front desk staff to provide exceptional customer service and handle guest complaints or issues.
• Manage room reservations and ensure accurate billing and payment processes.
• Coordinate with other departments to ensure guests' needs and requests are met in a timely manner.
• Maintain the front desk area clean and organized, including the lobby and reception area.
• Monitor and enforce hotel policies and procedures to ensure the safety of guests and employees.
• Assist in scheduling and securing front desk staff.
• Handle cash and credit transfers, and balance the cash register daily.
• Prepare and submit reports on front desk operations and performance.
• Stay up to date on industry trends and best practices to continually improve front desk operations.
About the Role:
This is a key position within the Bin Ham Group, responsible for delivering exceptional customer service and ensuring the smooth operation of our front desk.
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