Front Desk Administrator
3 days ago
Job Summary: We are seeking a highly organized and professional Front Desk Administrator to join MEFITPRO in Dubai. The successful candidate will be the first point of contact for members and customers, ensuring a welcoming and efficient environment.
Key Responsibilities:
- Greet and welcome clients and visitors with a positive and helpful attitude.
- Answer, screen, and direct phone calls to the appropriate personnel.
- Schedule and manage appointments using our booking system.
- Respond to client inquiries and provide information about our services, treatments, and wellness programs.
- Maintain a clean, organized, and welcoming reception area.
- Handle client check-ins and check-outs, including processing payments and providing receipts.
- Assist with administrative tasks such as data entry, filing, and maintaining client records.
- Coordinate with wellness center staff to ensure smooth operations and exceptional client service.
- Promote and sell wellness center services, memberships, and products.
- Handle cash from daily sales and assist in banking/deposit. Also, maintain and update daily sales and cash reports.
- Handle client complaints or concerns professionally and escalate issues to management when necessary.
Qualifications:
- Minimum 2 years of experience preferably within a wellness or hospitality setup.
- Bachelor's degree/diploma or equivalent.
- Previous experience as a receptionist, front desk representative, or similar role preferred.
- Excellent communication and interpersonal skills.
- Proficient in Microsoft Office Suite and familiar with booking and scheduling software.
- Strong organizational and multitasking abilities.
- Ability to remain calm and professional in stressful situations.
- Friendly and customer-focused attitude.
- Knowledge of wellness practices, equipment, and services is a plus.
Physical Requirements:
- Presentable with excellent communication skills in English.
- Ability to stand and walk for a continuous period.
- Ability to lift up to 20 pounds.
Working Hours: Full-time. Could be opening shift, closing shift, or mid-shift.
Benefits:
- The basic monthly salary is 5000 AED.
- Health insurance, Visa, and Ticket.
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