Front Desk Administrator

3 days ago


Dubai, Dubai, United Arab Emirates MEFITPRO Full time

Job Summary: We are seeking a highly organized and professional Front Desk Administrator to join MEFITPRO in Dubai. The successful candidate will be the first point of contact for members and customers, ensuring a welcoming and efficient environment.

Key Responsibilities:

  • Greet and welcome clients and visitors with a positive and helpful attitude.
  • Answer, screen, and direct phone calls to the appropriate personnel.
  • Schedule and manage appointments using our booking system.
  • Respond to client inquiries and provide information about our services, treatments, and wellness programs.
  • Maintain a clean, organized, and welcoming reception area.
  • Handle client check-ins and check-outs, including processing payments and providing receipts.
  • Assist with administrative tasks such as data entry, filing, and maintaining client records.
  • Coordinate with wellness center staff to ensure smooth operations and exceptional client service.
  • Promote and sell wellness center services, memberships, and products.
  • Handle cash from daily sales and assist in banking/deposit. Also, maintain and update daily sales and cash reports.
  • Handle client complaints or concerns professionally and escalate issues to management when necessary.

Qualifications:

  • Minimum 2 years of experience preferably within a wellness or hospitality setup.
  • Bachelor's degree/diploma or equivalent.
  • Previous experience as a receptionist, front desk representative, or similar role preferred.
  • Excellent communication and interpersonal skills.
  • Proficient in Microsoft Office Suite and familiar with booking and scheduling software.
  • Strong organizational and multitasking abilities.
  • Ability to remain calm and professional in stressful situations.
  • Friendly and customer-focused attitude.
  • Knowledge of wellness practices, equipment, and services is a plus.

Physical Requirements:

  • Presentable with excellent communication skills in English.
  • Ability to stand and walk for a continuous period.
  • Ability to lift up to 20 pounds.

Working Hours: Full-time. Could be opening shift, closing shift, or mid-shift.

Benefits:

  • The basic monthly salary is 5000 AED.
  • Health insurance, Visa, and Ticket.


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