Front Desk Associate
4 weeks ago
Job Summary
We are seeking a highly skilled and friendly Front Desk Agent to join our team at AccorHotel. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and ensuring a smooth and enjoyable stay for our guests.
Key Responsibilities
- Actively welcome and greet guests, providing them with a warm and personalized welcome.
- Inform guests about hotel services, the city, and local happenings, ensuring they have a memorable stay.
- Ensure all guest requests are dealt with accurately and in a timely manner, providing the appropriate service attention and follow-up.
- Differentiate between guest types and handle them in the appropriate manner, including guests with confirmed or claimed reservations, walk-ins, VIP guests, and groups.
- Follow up on all arrivals using the prescribed procedure, modifying registration cards, special requests, rate changes, room changes, and account inquiries, as well as reservation inquiries.
- Deal with all guest requests, accidents, and/or thefts promptly, no later than within a 20-minute response time, and record all matters in Nuvola or the hotel's specific recording process.
- Update and maintain the reception hand-over book and pass on all guest feedback to the Manager on duty, ensuring appropriate action is taken.
- Ensure guest privacy and security, adhering to SLS Dubai confidentiality standards, and ensure the correct procedure and policy standards are adhered to.
- Ensure all necessary supplies are available for the front desk, manage par stock, and order supplies.
- Comply with hotel credit policy as it relates to cash payments, credit card payments, account to company, voucher payment, third-party payment, and international currency.
- Encourage upselling to maximize rates.
- Ensure work areas are cleaned and maintained at all times.
Requirements
- High School Diploma or equivalent required.
- One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel.
- Ability to enter and locate work-related information using computers and/or point-of-sale systems.
- Ability to spend extended lengths of time viewing a computer screen.
- Possess a gracious, friendly, and fun demeanor.
- Ability to multitask, work in a fast-paced environment, and have a high level of attention to detail.
- Strong verbal and written communication skills in English.
- Maintain positive and productive working relationships with other employees and departments.
- Ability to work independently and partner with others to promote an environment of teamwork.
Remote Work
No
Employment Type
Full-time
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