Account Service Manager
3 weeks ago
Key Responsibilities:
- Drive business growth by actively promoting the company's products and delivering exceptional customer service.
- Meet and exceed key performance indicators (KPIs) to demonstrate a commitment to excellence in all aspects of the role.
- Proactively address client needs, build and maintain strong client relationships to enhance loyalty and satisfaction.
- Provide guidance and support to clients using the company's trading platforms or systems.
- Stay updated on financial market trends and communicate market updates to clients clearly and effectively.
Requirements:
- At least 1-2 years of experience in a Conversion/Retention position in a financial services company.
- Proficiency in English (both written and verbal) is a must, with fluency in other languages, such as Arabic, Hindi, or French, considered a plus.
- Computer literate, with good capacity for Microsoft Office applications.
- Proven ability to negotiate effectively with clients to achieve favorable outcomes.
- Dynamic, innovative, and target-driven.
- Ability to work independently and take the initiative to expand the client base.
- Ability to work in a high-pressure and fast-paced environment.
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