Senior Account Manager
4 weeks ago
About Us
Based in Massachusetts, we are a leading provider of world-class landscape services that offers a variety of solutions to commercial businesses and home owner associations. With over 40 years of experience, we have built a team of experts who deliver high-quality results in all facets of our business.
We are currently growing rapidly, and we are actively interviewing and hiring skilled Senior Account Managers who can help us achieve our goals. If you're looking for a challenging and rewarding career opportunity, please read on to learn more about this exciting role.
Why Work with Us?
- Great team and work environment
- Huge growth potential
- Strong compensation and benefits package
- 401K with 3.5% company match
- Company-provided vehicle
- Medical, dental, and vision coverage
- Paid Time Off Policy + 6 corporate holidays
- Vacation
- Formal training and development program
Job Details
This position plays a crucial role in our customer service experience. As a Senior Account Manager, you will work closely with our Director of Operations and Field Operations Manager to cultivate long-term relationships with our customers. Your responsibilities will include managing existing customers, finding new opportunities, and attending training and networking events.
Skill Set and Requirements
- Strong landscape industry account management background
Responsibilities
Customer Partnerships
- Drive customer satisfaction and retention by understanding individual client needs
- Provide excellent service and communication in a constructive, courteous manner with a focus on problem-solving
- Promote high standards for customer service, safety, and our culture and core values in a positive team environment
- Provide organizational management, leadership, and communication between customers and the operations team in a professional manner and work cooperatively to find delivery solutions
- Manage our Site Inspection process in conjunction with the Director of Operations to identify property maintenance shortcomings and create enhancement opportunities
- Create client proposals, contracts, and recommendations and estimates that are designed to meet each client's objectives and are accurately and appropriately priced
New Business Development
- Identify new business opportunities by cultivating and maintaining business relationships with existing customers
- Actively prospect for potential clients near existing customers and pursue new business relationships
- Find and attend training and networking events within the industry. Represent our company's core values and show the industry what we are about
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