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Front Desk Coordinator

2 months ago

Dubai, Dubai, United Arab Emirates MEFITPRO Full time
Job Summary:

We are seeking a highly organized and professional Front Desk Coordinator to join our team at MEFITPRO in Dubai. The successful candidate will be the first point of contact for our members and customers, playing a vital role in ensuring a welcoming and efficient environment.

Key Responsibilities:
  • Greet and welcome clients and visitors with a positive and helpful attitude.
  • Answer phone calls and direct them to the appropriate personnel.
  • Schedule and manage appointments using our booking system.
  • Respond to client inquiries and provide information about our services, treatments, and wellness programs.
  • Maintain a clean, organized, and welcoming reception area.
  • Handle client check-ins and check-outs, including processing payments and providing receipts.
  • Assist with administrative tasks such as data entry, filing, and maintaining client records.
  • Coordinate with our wellness center staff to ensure smooth operations and exceptional customer service.
  • Promote and sell our wellness center services, memberships, and products.
  • Handle cash from daily sales and assist in banking/deposit. Also maintain and update daily sales and cash reports.
  • Handle client complaints or concerns professionally and escalate issues to management when necessary.
Qualifications:
  • Minimum 2 years of experience preferably within a wellness or hospitality setup.
  • Bachelor's degree/diploma or equivalent.
  • Previous experience as a receptionist, front desk representative, or similar role preferred.
  • Excellent communication and interpersonal skills.
  • Proficient in Microsoft Office Suite and familiar with booking and scheduling software.
  • Strong organizational and multitasking abilities.
  • Ability to remain calm and professional in stressful situations.
  • Friendly and customer-focused attitude.
  • Knowledge of wellness practices, equipment, and services is a plus.
Physical Requirements:
  • Presentable with excellent communication skills in English.
  • Ability to stand and walk for a continuous period.
  • Ability to lift up to 20 pounds.
Working Hours:

Full-time. Could be opening, closing, or mid-shift.

Benefits:
  • The basic monthly salary is 5000 AED.
  • Health insurance, Visa, and Ticket.