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Front Desk Coordinator

1 month ago

Dubai, Dubai, United Arab Emirates MEFITPRO Full time
Job Summary:

We are seeking a highly organized and professional Front-of-House Receptionist to join our esteemed wellness center in Dubai. The successful candidate will be the first point of contact for our members and customers, playing a vital role in ensuring a welcoming and efficient environment.

Key Responsibilities:
  • Provide exceptional customer service and greet clients and visitors with a positive and helpful attitude.
  • Answer, screen, and direct phone calls to the appropriate personnel, ensuring seamless communication.
  • Schedule and manage appointments using our booking system, ensuring timely and efficient service.
  • Respond to client inquiries and provide information about our services, treatments, and wellness programs, showcasing our expertise.
  • Maintain a clean, organized, and welcoming reception area, reflecting our center's high standards.
  • Handle client check-ins and check-outs, including processing payments and providing receipts, ensuring a smooth experience.
  • Assist with administrative tasks such as data entry, filing, and maintaining client records, supporting our team's efforts.
  • Coordinate with wellness center staff to ensure smooth operations and exceptional client service, fostering a collaborative environment.
  • Promote and sell wellness center services, memberships, and products, driving revenue growth.
  • Handle cash from daily sales and assist in banking/deposit, maintaining accurate financial records.
  • Handle client complaints or concerns professionally and escalate issues to management when necessary, upholding our commitment to excellence.
Qualifications:
  • Minimum 2 years of experience preferably within a wellness or hospitality setup, demonstrating relevant skills and expertise.
  • Bachelor's degree/diploma or equivalent, showcasing academic achievement.
  • Previous experience as a receptionist, front desk representative, or similar role preferred, highlighting transferable skills.
  • Excellent communication and interpersonal skills, enabling effective relationships with clients and colleagues.
  • Proficient in Microsoft Office Suite and familiar with booking and scheduling software, ensuring technical proficiency.
  • Strong organizational and multitasking abilities, allowing for efficient task management.
  • Ability to remain calm and professional in stressful situations, upholding our center's high standards.
  • Friendly and customer-focused attitude, reflecting our commitment to exceptional service.
  • Knowledge of wellness practices, equipment, and services is a plus, showcasing expertise.
Physical Requirements:
  • Presentable with excellent communication skills in English, ensuring effective communication.
  • Ability to stand and walk for a continuous period, meeting physical demands.
  • Ability to lift up to 20 pounds, ensuring physical capability.
Working Hours:

Full-time. Could be opening shift, closing shift, or mid-shift, accommodating various schedules.

Benefits:
  • The basic monthly salary is 5000 AED, providing a competitive compensation package.
  • Health insurance, Visa, and Ticket, offering comprehensive benefits.