Dining Host
4 weeks ago
ThePosition
To provide an exceptional welcome at AccorHotel F&B Outlets for guests, ensuring a seamless dining experience. To effectively manage table reservations and control the flow of guests, maintaining a high level of service quality.
KEY RESPONSIBILITIES
- Provide a warm and friendly welcome, leading guests to their tables and ensuring they feel at ease
- Take telephone bookings and maintain a clear and organized reservations system
- Assist in the setup of tables and displays, adhering to AccorHotel standards
- Maintain and update guest databases, ensuring accurate information
- Be attentive to guests and resolve their complaints, reporting incidents to the supervisor
- Maintain the cleanliness of the hostess station and surrounding areas, as well as menus
- Maintain good working relationships with colleagues and other departments
- Prepare operational materials in the back office, ensuring accuracy and timeliness
- Learn and implement safety, sanitation, and hygiene policies
- Present checks to guests and perform cashiering functions when necessary
- Effectively control guest flow in the restaurant, ensuring maximum turnover
- Assist in quarterly, bi-yearly, and yearly inventory of operating equipment
- Train waitstaff and bus staff in hostess standards, promoting a culture of excellence
- Ensure the restaurant is ready to receive guests prior to opening, adhering to opening standards
- Carry out any other duties assigned by the Management of AccorHotel
- Assist other Food & Beverage Outlets in their operations during peak times when needed
PERSONAL ATTRIBUTES
- Excellent reading, writing, and oral proficiency in English
- Well-presented and professionally groomed at all times
- Strong interpersonal skills and able to establish a good rapport with guests
- Possess full knowledge of restaurant seating and table plans
- Computer knowledge (Microsoft Excel, Word, PowerPoint)
Qualifications:
QUALIFICATIONS
- Secondary education
EXPERIENCE
- Minimum 2-3 years of food and beverage hostess experience in a luxury hotel and/or restaurant
- Minimum 1 year of Captain/Team leader experience
Remote Work:
No
Employment Type:
Full-time
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