Restaurant Hostess

3 days ago

Dubai, Dubai, United Arab Emirates EATHOS Full time

Job Summary

EATHOS is seeking a skilled Restaurant Hostess to provide exceptional guest experiences and ensure seamless restaurant operations. As a key member of our front-of-house team, you will be responsible for greeting and seating guests, managing reservations, and assisting with various front-of-house tasks.

Key Responsibilities

  • Greet guests with a warm and friendly demeanor, creating a positive first impression.
  • Manage the seating of guests, considering reservation preferences and table availability.
  • Receive and manage reservations via phone, email, or in-person, ensuring accurate booking information.
  • Provide excellent customer service by assisting guests with inquiries, offering menu recommendations, and accommodating special requests.
  • Maintain the cleanliness and tidiness of the waiting area and host stand.
  • Develop a comprehensive understanding of the restaurant's menu, including all sushi dishes and other offerings.
  • Communicate with the service team to ensure a smooth flow of guests and efficient table turnover.
  • Implement the restaurant's sequence of service to ensure a consistent and seamless dining experience for guests.
  • Reach out to guests with reservation reminders before their scheduled visit.
  • Follow up with guests after their dining experience to gather feedback and express gratitude for their patronage.
  • Handle guest concerns or complaints with diplomacy and a customer-centric approach.
  • Handle cash transactions for guest payments accurately and securely.
  • Process credit card transactions and provide guests with receipts.
  • Assist in maintaining the overall cleanliness and presentation of the dining area, ensuring it is welcoming and attractive.

Requirements

  • Customer Service Skills: Excellent interpersonal skills with a friendly and approachable attitude.
  • Communication Skills: Strong verbal communication skills and ability to convey information clearly and courteously.
  • Organizational Skills: Ability to manage reservations and guest flow effectively in a fast-paced environment.
  • Problem-Solving: Quick thinking and ability to handle guest concerns calmly and efficiently.
  • Multitasking: Capacity to handle multiple tasks and prioritize responsibilities effectively.
  • Appearance: Presentable and professional appearance in adherence to the restaurant's dress code.
  • Flexibility: Willingness to work evenings, weekends, and holidays based on restaurant needs.
  • Knowledge of Japanese Cuisine (preferred): Familiarity with sushi and Japanese cuisine is advantageous but not required.
  • Previous Experience (preferred): Experience as a hostess or in a customer service role is desirable.

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